End-User Systems Support Analyst (6-Month Contract)

Ledcor; Toronto; On-site; CAD 63,000 - 86,000; Full time

Job summary

Ledcor is seeking a System Support Analyst to ensure end-user devices and services operate smoothly. The role covers device setup, software installation, configuration and troubleshooting across Windows, Android, and iOS, with on-site and remote support.

The 6-month fixed-term position requires strong technical skills, clear communication, and the ability to manage IT incidents while collaborating with internal and external resources. Office-based role in Ontario with occasional travel.

Qualifications

• 5+ years of executive-support experience.
• Excellent communication with executives and stakeholders.
• Proficient with cloud-based apps and IT management tools.

Responsibilities

• Install, configure, and maintain end-user devices, printers, and networks.
• Provide end-user support for hardware, software and connectivity.
• Troubleshoot OS and application issues across Windows, Android and iOS.
• Support IT incidents and service requests and coordinate with vendors/IT SMEs.

Skills

Executive support

Customer service

Communication

Troubleshooting

Multitasking

Education

2-year Technical Diploma in Computer Science

Bachelor’s degree in Computer Science or Computer Engineering (asset)

Tools

Azure

Intune

Autopilot

Microsoft Endpoint

Exchange Online

Cloud Printing

Fax Systems

ServiceNow

Active Directory

File Servers

Teams

Zoom

Microsoft 365

SharePoint

Visio

Project

Cisco

Fortinet

Meraki

Job description

Ledcor is seeking a System Support Analyst to ensure end-user devices and services operate smoothly. The role covers device setup, software installation, configuration and troubleshooting across Windows, Android, and iOS, with on-site and remote support.

The 6-month fixed-term position requires strong technical skills, clear communication, and the ability to manage IT incidents while collaborating with internal and external resources. Office-based role in Ontario with occasional travel.