IT Support Analyst

Apex Systems, LLC; Toronto; Hybrid; CAD 40,000 - 61,000; Full time

Benefits offered by this job

On-demand training program

Certification prep and discounts

Professional development opportunities

Job summary

Everforth Apex seeks an IT Support Analyst to manage endpoint devices, install software, and resolve hardware and software issues on-site in Toronto. You will support Windows, iOS, and Android, and work with IT security policies while handling incidents and service requests.

The role requires 5+ years in IT support, strong communication, and a 2-year technical diploma in a related field. On-site work, with remote assistance as needed, is expected.

Qualifications

• 5+ years of experience in a similar IT support role
• Experience with Microsoft Azure, Intune, Autopilot, Microsoft Endpoint Manager, and Exchange Online
• Experience with ServiceNow or a similar ITSM tool
• Working knowledge of on-premises services such as Active Directory and file servers
• Experience with Microsoft 365, SharePoint, Teams, and Zoom

Responsibilities

• Set up, configure, and maintain endpoint devices such as workstations, printers, and peripherals
• Install, configure, and support software applications
• Troubleshoot issues across Windows, iOS, and Android devices
• Provide end-user support for hardware, software, and network issues
• Replace faulty equipment and coordinate with internal IT and external vendors
• Respond to incidents and service requests promptly with updates
• Follow IT security best practices including antivirus and firewalls
• Troubleshoot network issues involving switches, routers, and firewalls
• Maintain IT infrastructure including printers, networks, and cloud services
• Contribute to IT process improvements aligned with ITIL standards
• Advise executives and Service Desk on potential technical issues

Skills

Strong communication

Customer-service mindset

Multitasking

Analytical problem-solving

Education

Two-year technical diploma in Computer Science

Bachelor's degree an asset

Tools

Microsoft Azure

Intune

Autopilot

Microsoft Endpoint Manager

Exchange Online

ServiceNow

Job description

# IT Support AnalystApply**Job#: 3055122****Job Description:****IT Support Analyst: Endpoint & End-User Support**Toronto, ON6-Month Contract (Possible Extension)**Overview** Our client is looking for an IT Support Analyst to keep end-user devices and technology running smoothly. You'll set up and configure devices, install and support software, and resolve hardware and software issues, both on-site and remotely. The role suits someone with strong technical skills, close attention to detail, and the ability to explain technical issues in plain language.You'll support a mix of laptops, mobile devices, printers, networks, and cloud services, and may offer technical input on IT projects as needed. This is a 6-month contract with a possible extension.**Responsibilities*** Set up, configure, and maintain endpoint devices, including workstations, printers, audio/video equipment, and peripherals* Install, configure, and support software applications, including productivity, communication, and business tools* Troubleshoot and resolve issues across Windows, iOS, and Android devices* Provide end-user support for hardware, software, and network issues, finding root causes and recommending fixes* Replace faulty equipment and work with internal IT specialists and external vendors when needed* Respond to and resolve incidents and service requests promptly, keeping users updated on progress* Follow IT security best practices, including antivirus, firewalls, and security policies* Troubleshoot network issues involving switches, routers, and firewalls* Help maintain IT infrastructure, including printers, networks, and cloud services, for performance and security* Contribute to improving IT processes and configurations in line with ITIL-based standards* Advise stakeholders, including executives and the Service Desk team, on potential technical issues**Qualifications*** 5+ years of experience in a similar IT support role, including supporting executive users* Strong communication skills and a customer-service mindset when working with senior stakeholders* 2-year technical diploma in Computer Science or a related field (a bachelor's degree is an asset)* Experience with Microsoft Azure, Intune, Autopilot, Microsoft Endpoint Manager, and Exchange Online* Experience with ServiceNow or a similar ITSM tool* Working knowledge of on-premises services such as Active Directory and file servers* Experience with Microsoft 365, SharePoint, Teams, and Zoom* Familiarity with networking tools and vendors such as Cisco, Fortinet, and Meraki* Strong knowledge of Windows 10/11, iOS, and Android* Strong analytical and problem-solving skills* Ability to manage multiple priorities and meet deadlines in a fast-paced environment**Work Conditions*** On-site in Toronto, 5 days a week* Ability to lift up to 50 lbs *Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.****Everforth Apex Benefits Overview:** In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.***Employee Type:** Contract**Location:** Toronto, ON, CA**Job Type:****Date Posted:** October 7, 2026**Pay Range:** $29 - $44 per hour