End-User IT Support Technician

Flynn Group of Companies; Mississauga; On-site; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Funded training and development

In-house cafeteria & gym

Dental & medical plan

RRSP contributions

Employee assistance program

Free parking & EV charging

Family events and Flynn Fest

Sports sponsorship program

Rogers Preferred program

Perkopolis discounts

Job summary

Flynn Group of Companies, North America’s leading building envelope contractor, is seeking an IT Service Technician for our Mississauga office. You will handle day-to-day end-user tickets, manage hardware and software, and provide in-person support to local users while coordinating with the Help Desk.

The role requires strong customer service skills, ITIL familiarity, and experience with Microsoft 365, Windows, and endpoint management tools. Travel to regional offices may be required.

Qualifications

• Degree or diploma in Computer Systems, Networking, Information Technology, or equivalent experience.
• 3+ years of IT support experience in a corporate or enterprise environment.
• Industry certifications (Microsoft or equivalent) are an asset.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent customer service, communication, and interpersonal abilities.
• Ability to manage competing priorities in a fast-paced environment while meeting SLA commitments.
• Experience with ITIL-aligned service management environments and ticketing systems.
• Experience with incident response, major incident management, and root cause analysis is an asset.

Responsibilities

• Provide first- and second-level technical support to Flynn offices via phone, email, and ticketing systems.
• Collaborate with the centralized Help Desk team to manage ticket ownership, escalation, communication, and resolution.
• Prioritize and manage a fluctuating volume of requests while meeting SLA targets and maintaining customer satisfaction.
• Deliver in-person support for local office users, conference rooms, and site technology needs.
• Troubleshoot and resolve hardware, software, telephony, mobile device, audio/visual, and peripheral issues.
• Follow ITIL-aligned Incident, Problem, Change, and Request Management processes.
• Monitor ticket queues, identify trends, declare and coordinate major incidents, and participate in root cause analysis.
• Maintain accurate ticket documentation, knowledge articles, inventory records, and asset assignments.
• Contribute to process improvements, automation, self-service capabilities, and knowledge base development.
• Assist with evaluation, deployment, and support of end-user hardware, software, and services.
• Participate in an on-call rotation, including evenings, weekends, and holidays.

Skills

IT support

Customer service

Windows OS

Microsoft 365

ITIL knowledge

Team collaboration

Education

Degree or diploma in Computer Systems/Networking/IT

Tools

ServiceNow

Jira Service Management

Intune

Windows Autopilot

MDT

PowerShell

Job description

Flynn Group of Companies, North America’s leading building envelope contractor, is seeking an IT Service Technician for our Mississauga office. You will handle day-to-day end-user tickets, manage hardware and software, and provide in-person support to local users while coordinating with the Help Desk.

The role requires strong customer service skills, ITIL familiarity, and experience with Microsoft 365, Windows, and endpoint management tools. Travel to regional offices may be required.