End-User IT Support Technician—Growth & Perks

Flynn-Group-of-Companie; Mississauga; On-site; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Training program

In-house cafeteria

Dental plan

RRSP contributions

Employee Assistance Program

Free parking

Flynn Fest

Sports Sponsorship

Rogers Preferred

Perkopolis Discounts

Job summary

Flynn Group of Companies in Mississauga is seeking an IT Service Technician to join our team and support end users across the office. You’ll handle tickets, troubleshoot hardware and software, and work with ITIL processes to ensure reliable service.

The ideal candidate has 3+ years of IT support experience in a corporate environment, plus Windows, M365, and device management skills. This full-time role offers training, benefits, and opportunities for growth at Flynn.

Qualifications

• Degree or diploma in Computer Systems, Networking, Information Technology, or equivalent experience.
• 3+ years of IT support experience in a corporate or enterprise environment.
• Industry certifications (Microsoft or equivalent) are an asset.
• Strong analytical, troubleshooting, and problem-solving skills.

Responsibilities

• Provide first- and second-level IT support to Flynn offices through phone, email, and ticketing systems, ensuring prompt response and resolution of incidents and service requests.
• Collaborate with the centralized Help Desk team to manage ticket ownership, escalation, communication, and resolution throughout the support lifecycle.
• Prioritize and manage a fluctuating volume of requests while meeting SLA targets and maintaining a high level of customer satisfaction.
• Deliver in-person support for local office users, conference rooms, and site technology needs.
• Troubleshoot and resolve hardware, software, telephony, mobile device, audio/visual, and peripheral issues.
• Follow ITIL-aligned Incident, Problem, Change, and Request Management processes to ensure effective service delivery.
• Monitor ticket queues, identify trends, declare and coordinate major incidents when required, and participate in root cause analysis and corrective actions.
• Maintain accurate ticket documentation, knowledge articles, inventory records, and asset assignments.
• Contribute to process improvements, automation initiatives, self-service capabilities, and knowledge base development.
• Assist with the evaluation, deployment, and support of end-user hardware, software, and services.
• Participate in an on-call rotation, including evenings, weekends, and holidays, and travel occasionally to support regional offices and projects.

Skills

IT support

Windows OS

Microsoft 365 Apps

Teams Rooms

Intune

PowerShell

ITIL

ServiceNow

Education

Diploma in Computer Systems / IT

Tools

ServiceNow

Jira Service Management

Autodesk

Bluebeam

SAP SuccessFactors

Microsoft Dynamics SL

MDT

Job description

Flynn Group of Companies in Mississauga is seeking an IT Service Technician to join our team and support end users across the office. You’ll handle tickets, troubleshoot hardware and software, and work with ITIL processes to ensure reliable service.

The ideal candidate has 3+ years of IT support experience in a corporate environment, plus Windows, M365, and device management skills. This full-time role offers training, benefits, and opportunities for growth at Flynn.