Employee Services & HR Support Specialist

Toronto Police Service; Toronto; On-site; CAD 52,000 - 68,000; Full time

Job summary

The Toronto Police Service is seeking an Employee Services Representative to deliver payroll, benefits and HR support to both Uniform and Civilian members. You will handle inquiries via phone, email and other channels, ensuring timely resolution and adherence to policies.

Responsibilities include data entry, record maintenance, routine reporting, and proactive follow-up on paperwork to support the Employee Services Centre and maintain a positive member experience.

Qualifications

• Minimum 2 years in human resources with experience supporting benefits and payroll.
• Experience in a multi-union payroll environment preferred.
• Experience in municipal/public sector a plus.

Responsibilities

• Provide first point of contact support for payroll, benefits and HR inquiries via phone, email, and other channels.
• Maintain up to date records and process HR transactions.
• Update call tracking logs and generate routine reports for stakeholders.
• Respond to routine inquiries and escalate non-routine issues per protocol.
• Support Employee Services Centre operations and coordinate activities to meet service levels.

Skills

Customer service

Data entry

Administrative skills

Communication skills

MS Office

Education

Grade 12 or equivalent

Post-secondary education in Payroll/HR

Tools

Oracle/PeopleSoft HRMS

Job description

The Toronto Police Service is seeking an Employee Services Representative to deliver payroll, benefits and HR support to both Uniform and Civilian members. You will handle inquiries via phone, email and other channels, ensuring timely resolution and adherence to policies.

Responsibilities include data entry, record maintenance, routine reporting, and proactive follow-up on paperwork to support the Employee Services Centre and maintain a positive member experience.