Employee Relations Manager

Dayforce; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

Dayforce is seeking an Employee Relations Manager II to support leaders and HR partners in providing guidance on employee relations matters, ensuring a fair, compliant workplace. The role balances business needs with compliance and employee experience across North America.

The candidate will collaborate with ER, HRDPs and HRBPs on complex cases, policy enforcement, and risk mitigation while maintaining confidential case documentation and reporting compliance.

Qualifications

• 3–4 years of experience in employee relations or HR, handling performance-management cases across NA (US, Canada, Mexico).
• Ability to manage sensitive matters with discretion and objectivity.
• Excellent communication and consultation skills; conflict-resolution capability.
• Ability to influence and partner with leaders at all levels.
• Experience in fast-paced, matrixed or multi-location environments is preferred.

Responsibilities

• Provide guidance to managers and HR partners on performance management, disciplinary actions, and workplace conduct.
• Assist with workforce adjustments, redundancies, and handling of conduct allegations related to performance and policy breaches.
• Ensure consistent application of HR policies and employment practices across the organization.
• Partner with Legal, Compliance, and HR leadership on escalated matters and risk mitigation.
• Coach leaders on conflict resolution and difficult conversations.

Skills

Employee relations

Policy interpretation

Discretion & judgment

Communication skills

Conflict resolution

Cross-functional partnering

Influence & leadership

Education

Bachelor's degree in HR or related field

Job description

About the Opportunity

Under general supervision, the Employee Relations Manager II serves as a support to leaders and HR partners, providing general guidance on employee relations matters to ensure a fair, consistent, and compliant workplace.

The Employee Relations Manager II takes an active role in managing practices, identifying risks, driving consistency across the organization, recognizing and responding to compliance concerns, and researching and driving best practices. The position requires the ability to balance business needs, compliance, and employee experience.

What You'll Get to Do

• Support employee relations, advising managers and HR partners on performance management, disciplinary actions, workplace conduct, and corrective actions.


• Work with higher-level ER Managers, HRDPs, and HRBPs to support workforce adjustments and redundancies, as well as the management of conduct allegations related to performance and policy breaches.


• Ensure consistent application of policies, procedures, and employment practices across the organization.


• Partner with Legal, Compliance, and HR leadership on escalated matters, litigation holds, agency charges, and risk mitigation strategies.


• Provide coaching and guidance to leaders on conflict resolution, difficult conversations, and effective people management practices.


• Support organizational change initiatives, such as restructures and reductions in force, by providing employee relations guidance and risk assessment.


• Maintain accurate, confidential case documentation and ensure compliance with record-keeping and reporting requirements.

Skills and Experience We Value

• 3–4 years of experience in employee relations or human resources, with demonstrated experience handling a variety of performance management cases in countries within North America, including the U.S., Canada, and Mexico.


• Ability to manage sensitive matters with discretion, objectivity, and sound judgment.


• Excellent communication, consultation, and conflict resolution skills.


• Ability to influence and partner effectively with leaders at all levels.


• Experience working in fast-paced, matrixed, or multi-location environments is preferred.

What Would Make You Stand Out

• Bachelor’s degree in Human Resources or a related field, or equivalent experience.


• Professional certifications are a plus.