Emergency Response Coordinator

ServiceMaster by McCann; Vancouver; On-site; CAD 85,000 - 150,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Vision insurance

Company vehicle

Gas

Cell phone and laptop

Access to Paul Davis University

Job summary

Paul Davis Restoration in Vancouver is seeking an Emergency Recovery Coordinator to be the first contact for property owners after traumatic events, guiding them through the initial recovery process and building trust.

This fast-paced, high-impact role offers base pay plus commissions with typical earnings of 85K–100K base and uncapped commissions; top producers reach 200K+. A company vehicle, gas, cell phone, and laptop are provided, with opportunities to grow through Paul Davis University.

Qualifications

• Strong communication and relationship-building skills
• Ability to stay organized while managing multiple priorities
• Comfort using technology and CRM tools
• Valid driver’s license with a good driving record
• Willingness to be on-call (including nights/weekends as scheduled)
• A commitment to continuous learning and growth

Responsibilities

• Be the first point of contact for property owners after traumatic events
• Build trust and guide customers through the initial recovery process
• Generate business by proactively identifying and acting on opportunities
• Work closely with first responders, adjusters, project managers, and community leaders
• Secure mitigation work to protect properties and prevent further damage
• Represent Paul Davis in the community through events and relationship building
• Deliver confidence and clarity when people need it most
• This is a fast-moving, high-stakes role where no two days are the same.

Skills

Strong communication

Relationship-building

Organizational skills

CRM tools proficiency

Valid driver’s license

On-call availability

Willingness to travel

Tools

CRM software

Job description

• 401(k)
• 401(k) matching
• Health insurance
• Vision insurance

Emergency Recovery Coordinator (ERC)

Serve People When They Need It Most | High-Impact | Fast-Paced | Unlimited Growth

Are you a proactive, impatient and charismatic communicator? Do you have the ability to read people and situations effectively? Are you outgoing, empathetic and intuitive? Do you have the ability to persuade people to accept change or new ideas, as well as take hostile situations involving people and convert an unfriendly atmosphere to a more civil environment? Do you hate to be involved in transactions that are technical in nature as you can be easily distracted, and dislike being put in situations that do not involve others? Do you easily become dissatisfied with work that consists of repetitive tasks? Overall, are you optimistic and most comfortable when you have freedom and independence to pursue your goals and stay in an environment that provides a social network?

What You’ll Do

As an ERC, you will:

• Be the first point of contact for property owners after traumatic events
• Build trust and guide customers through the initial recovery process
• Generate business by proactively identifying and acting on opportunities
• Work closely with first responders, adjusters, project managers, and community leaders
• Secure mitigation work to protect properties and prevent further damage
• Represent Paul Davis in the community through events and relationship building
• Deliver confidence and clarity when people need it most

This is a fast-moving, high-stakes role where no two days are the same.

Who You Are

You’re someone who:

• Has a strong internal drive and takes initiative
• Thrives in fast-paced, high-pressure environments
• Leads with compassion and empathy
• Is confident communicating with people in emotional situations
• Think quickly but stays calm and controlled
• Is energized by helping others during difficult moments
• Is comfortable both one-on-one and speaking in groups
• Base + Commission (Typical earnings: $85K–$100K base, no cap on commissions. Top producers can earn $200k or more)
• Company vehicle + gas
• Cell phone and computer provided
• Access to Paul Davis University

What You’ll Need

• Strong communication and relationship-building skills
• Ability to stay organized while managing multiple priorities
• Comfort using technology and CRM tools
• Valid driver’s license with a good driving record
• Willingness to be on-call (including nights/weekends as scheduled)
• A commitment to continuous learning and growth

Preferred Experience

• Previous outside sales experience is strongly encouraged
• Experience in construction, restoration, or a related field is a plus
• Candidates with a background in sales within a construction or service-based environment will be well-positioned for success in this role

Why This Role Matters

Serving others in their time of need is not easy—but it’s meaningful work. If you’re someone who wants more than just a job— If you want to make an impact, build relationships, and grow in a fast-paced environment—

This is your opportunity.

Compensation: $85,000.00 - $150,000.00 per year

We are an equal opportunity employer and all qualified applicants will receiveconsideration for employment without regard to race, color, religion, sex,national origin, disability status, protected veteran status, or any othercharacteristic protected by law.

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Our Vision:

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values:

Deliver What You Promise

Respect The Individual

Have Pride In What You Do

Our Mission:

Are you willing to travel as needed for this position? *

In the past 5 years, do you have any alcohol related convictions on your driving record (i.e. DUI, DWI)? *

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Paul Davis Restoration is an equal opportunity employer and, as such, considers individuals for employment according to their abilities and performance. Employment decisions are made without regard to race, age, religion, color, sex, national origin, physical or mental disability, marital or veteran status, sexual orientation, gender identity, genetic information, or any other classification protected by law. All employment requirements mandated by local, state, and federal regulations will be observed.

Referral code from a current employee If no code provided, add their name instead.

Because Paul Davis is a franchise organization, benefits vary based on franchisee.

Opportunity for Overtime

Paid Time Off

Opportunity for Advancement

Great Company Culture

In my job, I find stability, flexibility, personal development, and fulfillment. I have recommended Paul Davis as a place to work and will continue. Because the nature of our business is helping people, I find a trend of people who care a lot about their work, both at a franchise level and the corporate level.