Emergency Lead Restoration Technician

IICRC; Calgary; Hybrid; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Vision insurance

Dental insurance

Job summary

ServiceMaster Clean of Fraser Valley seeks a dedicated individual for a role focusing on water mitigation and restoration services in Calgary, Alberta. Candidates must demonstrate strong leadership, communication, and problem-solving abilities while ensuring customer satisfaction.

The job involves local travel to various sites, performing duties that include cleaning and managing equipment. Previous customer service experience and knowledge of Microsoft Office are essential, with preferred IICRC certifications being a plus.

Qualifications

• Customer Service experience is a must.
• 1+ year experience in a craft, trade, or manual labor position or equivalent schooling required.
• IICRC Certified is a strong asset in the field.

Responsibilities

• Perform water mitigation and related services as per industry standards.
• Provide excellent customer service and maintain a clean, organized work environment.
• Assist in warehousing and facility-related tasks.

Skills

Excellent Communication skills

Problem Solving and Conflict Resolution

Ability to operate a vehicle safely

Knowledge of Microsoft Office applications

Customer Service experience

Education

1+ year experience in a craft, trade, or manual labor position

IICRC Certified, Water Remediation Technician certification (preferred)

Tools

Microsoft Office applications

Job description

Benefits

• Opportunity for advancement
• Training & development
• Vision insurance
• Dental insurance

Essential Duties/Responsibilities

High-level performance of water mitigation, tarping, board up, mold remediation, asbestos/lead abatement, and carpet cleaning/re-installation services according to Paul Davis and industry specifications under the supervision of the Mitigation Manager.

Strong Leadership, organization, and problem-solving abilities

Safety Focus

Focus and dedication to providing excellent customer service.

Maintain a clean, properly stocked, and organized truck and maintain all company equipment.

Be accessible by phone and participate, as necessary, in the on-call schedule.

Assist in warehousing and facility-related tasks when necessary.

You will assist other team members as you see opportunities arise and be a leader for the team when needed.

Competency – Knowledge, Skills, and Abilities

Excellent Communication skills

Ability to be assertive, empathetic, inspiring, and engaging to others

Ability to work independently

Ability to pass and maintain a satisfactory background check

Ability to operate a vehicle safely

Knowledge of Microsoft Office applications (Outlook, One Drive)

Stress Management and Composure

Problem Solving and Conflict Resolution

Maintain a level of confidentiality

Follow the Paul Davis Values, Vision, Mission, and 10 Serving Basics

All other duties as assigned

Required Education and Experience

Customer Service experience

1 plus year experience in a craft, trade, or manual labor position or equivalent schooling

Preferred Education and Experience

IICRC Certified, as an asset, Water Remediation Technician (WRT) certification

One or more years’ experience within the restoration industry

Physical Requirement

Must be able to stay in a stationary position up to 25% of the time within a vehicle.

Constantly moves about job sites

Constantly positions self to move about job sites, stairs, walkways, roofs, crawl spaces

Occasionally ascends and descends a ladder to complete jobs

Must be able to observe and perceive information on a computer and documents

Must be able to communicate and converse with customers over the phone and face to face

Frequently will lift to 75lbs

Ability to safely operate a company vehicle

Work Environment

The employee will be constantly working outdoors and be exposed to outdoor weather conditions. The employee will occasionally be working indoors in the office. The employee will be exposed to air conditioning and heat. The employees will be exposed to normal noises throughout the office.

Travel

This position will require up to 100% local travel to job sites (as needed).