Emergency Communications Coordinator (On-Call)

Nova Scotia Health Authority; Dartmouth; On-site; CAD 32,000 - 35,000; Full time

Benefits offered by this job

Health

Dental

Travel

Long-term disability

Life insurance

Defined benefit pension

Job summary

Nova Scotia Health Authority seeks a Communications Call Centre Attendant to serve as the primary communications link for physicians, clinics, patients, ORs and Public Health. You will coordinate responses to emergencies and manage on-call duties and pager services from the QEII site.

The role requires high school completion, training to accreditation, and strong MS Word/Excel skills, with bedside knowledge of telecommunications equipment and medical terminology.

Qualifications

• Grade XII and one year related experience required.
• Accreditation or commitment to a 2-3 month training and test.
• Proficient in MS Word and MS Excel.
• Knowledge of telecommunications equipment (pagers, cell phones, etc.).
• Healthcare/emergency experience is an asset.
• Demonstrated effective communication and interpersonal skills.
• Ability to respond to emergency procedures.
• Ability to act on own initiative when procedures do not exist.
• Typing skills required.
• Knowledge of medical terminology is an asset.
• French language ability preferred.

Responsibilities

• Provide direct communications interface to physicians, clinics, patients and public health.
• Receive internal emergency calls and coordinate response teams.
• Manage on-call duty sheets and coordinate assignments with on-call staff.
• Oversee pager users and provide pager replacement/maintenance.
• Operate within a unionized, admin professionals environment.

Skills

Grade XII

Accreditation training

MS Word

MS Excel

Telecom equipment knowledge

Healthcare experience

Communication skills

Emergency procedures

Initiative

Medical terminology

Typing skills

French preferred

Education

Grade XII education

Tools

Microsoft Word

Microsoft Excel

Job description

Nova Scotia Health Authority seeks a Communications Call Centre Attendant to serve as the primary communications link for physicians, clinics, patients, ORs and Public Health. You will coordinate responses to emergencies and manage on-call duties and pager services from the QEII site.

The role requires high school completion, training to accreditation, and strong MS Word/Excel skills, with bedside knowledge of telecommunications equipment and medical terminology.