Hospital Communications Specialist (On-Call)

Humber River Health; Toronto; On-site; CAD 39,000 - 41,000; Part time

Job summary

Humber River Health is hiring a part-time Telecommunications Assistant at the Wilson site to support patient and staff communication. You will handle high-volume calls, page clinicians, and coordinate on-call staff under hospital protocol.

Strong interpersonal skills, attendance, and privacy compliance are essential. Experience with Avaya, PETALMD, and Meditech is preferred; bilingual ability is an asset.

Qualifications

• Excellent interpersonal and communication skills are essential.
• Positive attendance and reliability are required.
• Experience with Avaya phone systems and hospital environments is preferred.
• Customer service and telephone handling experience are necessary.
• Typing speed of 40 WPM and MS Office skills are expected.
• Knowledge of privacy regulations is important.

Responsibilities

• Handle high-volume inbound/outbound calls efficiently.
• Page staff and physicians as needed and coordinate with departments.
• Locate physicians and on-call staff quickly following protocols.
• Assist with orientation and training of new telecom staff.

Skills

Excellent interpersonal skills

Excellent communication skills

Positive attendance record

Customer service experience

Typing speed 40 WPM

MS Office proficiency

Privacy knowledge

Bilingual asset

Education

High school diploma or equivalent

Tools

Avaya phone system

PETALMD software

Meditech

Job description

Humber River Health is hiring a part-time Telecommunications Assistant at the Wilson site to support patient and staff communication. You will handle high-volume calls, page clinicians, and coordinate on-call staff under hospital protocol.

Strong interpersonal skills, attendance, and privacy compliance are essential. Experience with Avaya, PETALMD, and Meditech is preferred; bilingual ability is an asset.