Medical Communications Centre Nurse

EMC Emergency Medical Care Incorporated; Dartmouth; On-site; CAD 75,000 - 105,000; Full time

Job summary

EMC Emergency Medical Care Incorporated is seeking a registered nurse to perform telephone-based triage and clinical guidance for non-emergent calls within the Nova Scotia EMS framework. You will assess patients, formulate treatment plans, and aid in arranging appropriate care using evidence-based guidelines and decision support tools.

The role requires RN licensure in NS, BLS, and recent acute care or emergency/ICU experience, with MT/ECNS/EMD certifications as achievable.

Qualifications

• Diploma in nursing; Bachelor of Nursing or Bachelor of Science in Nursing preferred.
• Clinical nursing experience in an acute care environment (e.g., general medical surgical).
• Emergency or intensive care unit experience
• Experience in nursing triage; 811 or ECNS experience preferred
• Minimum three years of recent clinical experience
• Active license and good standing as a Registered Nurse with the NSCN; compliance with provincial laws
• Current BLS certification
• Ability to obtain and maintain EMD and ECNS certifications

Responsibilities

• Delivers appropriate patient care within the RN scope of practice and MCC-N scope.
• Provides telephone-based clinical care advice, alternate care pathway and service referral.
• Accurately documents clinical notes within the computer software promptly.
• Complies with program metrics and participates in evaluation of performance.
• Promotes use of alternative care pathways to operational staff.
• Maintains professional nursing standards as defined by CAN and NSCN.

Skills

Communication skills

Critical thinking

Clinical decision-making

Education and training

Computer literacy

English fluency

Education

Nursing diploma

Bachelor of Nursing

Registered Nurse license (NSCN)

BLS certification

EMD/ECNS certifications eligibility

Job description

Position Type: Permanent. Closing date: 2026-10-15.

Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness. As well, EMC operates TeleHealth/811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health. We access all communities in Nova Scotia in a timely and efficient manner with our fleet of more than 180 ambulances and support vehicles operating out of 60+ stations. We respond to 165,000+ calls annually across the province, which are actively managed through the EHS Operations Medical Communications Centre, the hub of all emergency (911) and non-emergency (hospital transfers) medical calls. The EHS Operations LifeFlight program provides even greater accessibility by responding to patients on scene or through inter-facility transports by our critical care team via helicopter, fixed wing, or ground ambulance. In addition, paramedics in Nova Scotia participate in various programs both urban and rural such as community-based paramedic programs, collaborative emergency centres, and emergency preparedness and special operations, to name a few.

Nature and Scope

Work within a collaborative, inter-professional team to appropriately manage and support caller access to health care services to meet their non-emergent, non-life-threatening health situations. The MCC-N will perform secondary telephone based medical triage of lower acuity 911 EHS calls, performing patient assessment, formulating treatment plans and assisting patients in arranging appropriate care using information and with the support of evidence–based, computer decision support software, clinical guidelines, protocols and other resources. The MCC-N will use critical thinking, therapeutic communication and clinical decision-making skills to assess, plan, implement, educate and evaluate the patients’ health situation and/or informational needs.

Duties and Responsibilities

• Demonstrates accountability for own nursing practice by complying with the Canadian Nurses Association (CAN) Code of Ethics, and Nova Scotia College of Nursing Standards for Nursing Practice.
• Delivers appropriate patient care within the RN’s scope of practice and the MCC-N scope of employment.
• Provides nursing care within the standards defined by professional nursing body, which has been legislated by the province to regulate and license registered nurses.
• Provides telephone based clinical care advice, alternate care pathway and service referral to individuals through the effective application of registered nursing skills, clinical judgment, computer-based decision support software, appropriate evidence-based clinical guidelines, and other relevant information databases/resources.
• Using in-depth clinical knowledge, applies process to identify patient care needs, risks and safety issues, educational opportunities, and appropriate health care referrals.
• Apply critical analysis to the combination of complex information during the care process to provide accurate advice and health information to patients to empower them.
• Accurately and completely document clinical and other relevant notes within the computer software program in a timely manner throughout and immediately during and after a call.
• Demonstrates compliance with all program specific metrics, participates in the evaluation and or measurement of these metrics and plays an active role in improving personal, team and program performance.
• Provides clinical advice and proactively promotes the use of alternative care pathways to operational staff.

Qualifications and Requirements

• Diploma in nursing; Bachelor of Nursing or Bachelor of Science in Nursing preferred
• Clinical nursing experience in an acute care environment (e.g., general medical surgical)
• Emergency or intensive care unit experience
• Experience in general nursing triage experience
• Experience in nursing tele-triage, such as 811 or ECNS
• Minimum three (3) years recent (within the past five years) clinical experience
• An active license and good standing as a Registered Nurse with the Nova Scotia College of Nursing (NSCN) and compliance with all applicable laws pertaining to the practice of nursing in the province
• Current BLS certification
• Ability to obtain and maintain Emergency Medical Dispatch (EMD) and Emergency Communication Nurse System (ECNS) certifications

Knowledge and Skills

• Excellent communication, telephone, web and customer relation skills
• Good critical thinking, sound clinical decision-making and problem-solving skills
• Demonstrates a commitment to education and training relating to EHS Medical Communications Centre protocols and processes.
• Solid knowledge and competence in the use of computers and keyboarding
• Fluency in English (oral and written) is required; fluency in English and French (oral and written preferred)

While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently—without AI assistance—to ensure a fair and equitable process. Our goal is to be a diverse workforce that is representative of the citizens we serve. We are committed to building an inclusive team that represents a variety of backgrounds, cultures, races, perspectives and skills. We encourage applications from all qualified candidates including women, persons of any sexual orientations and gender identities and/or expressions, Indigenous persons, African Canadians, other racialized groups, persons with disabilities. Candidates who identify as being from any of these groups are encouraged to voluntarily self-identify. We're recognized as one of Canada's best places to work and are a leading provider of health solutions and insurance for 1 in 10 Canadians.

Medavie is a national health solutions partner and innovative leader in healthcare delivery, benefits management, health management, and primary care. Backed by the strength of a team of 8,500+ professionals from coast to coast, we’re committed to improving the wellbeing of Canadians so that every life can be lived to the fullest. Medavie provides all-in-one private health insurance, public health administration, emergency medical services as Canada's largest contracted provider, as well as primary care, community health, mental health and addictions solutions, medical communications, and clinical training. As a not-for-profit organization, Medavie is one of Canada’s Top 100 Employers, certified by Imagine Canada for philanthropy and community engagement, and Rainbow Registered as an organization that champions diversity, equity, and inclusion.