Communications Clerk B - Voice Services

Nova Scotia Health Authority; Dartmouth; On-site; CAD 32,000 - 35,000; Full time

Benefits offered by this job

Health

Dental

Travel

Long-term disability

Life insurance

Defined benefit pension

Job summary

Nova Scotia Health Authority seeks a Communications Call Centre Attendant to serve as the primary communications link for physicians, clinics, patients, ORs and Public Health. You will coordinate responses to emergencies and manage on-call duties and pager services from the QEII site.

The role requires high school completion, training to accreditation, and strong MS Word/Excel skills, with bedside knowledge of telecommunications equipment and medical terminology.

Qualifications

• Grade XII and one year related experience required.
• Accreditation or commitment to a 2-3 month training and test.
• Proficient in MS Word and MS Excel.
• Knowledge of telecommunications equipment (pagers, cell phones, etc.).
• Healthcare/emergency experience is an asset.
• Demonstrated effective communication and interpersonal skills.
• Ability to respond to emergency procedures.
• Ability to act on own initiative when procedures do not exist.
• Typing skills required.
• Knowledge of medical terminology is an asset.
• French language ability preferred.

Responsibilities

• Provide direct communications interface to physicians, clinics, patients and public health.
• Receive internal emergency calls and coordinate response teams.
• Manage on-call duty sheets and coordinate assignments with on-call staff.
• Oversee pager users and provide pager replacement/maintenance.
• Operate within a unionized, admin professionals environment.

Skills

Grade XII

Accreditation training

MS Word

MS Excel

Telecom equipment knowledge

Healthcare experience

Communication skills

Emergency procedures

Initiative

Medical terminology

Typing skills

French preferred

Education

Grade XII education

Tools

Microsoft Word

Microsoft Excel

Job description

Req ID: 226907
Location: Central Zone, Abbie J. Lane Memorial Building - QEII
Department: IMIT Voice Services
Type of Employment: Permanent Hourly FT (100%) x 1
Union: NSGEU Admin Professionals Position
Posting Closing Date: 6-Oct-26

About The Opportunity

The position of Communications Call Centre Attendant (also referred to as "Locating") is responsible for providing a direct communications interface to physicians, clinics, patients, OR's, emergency response and Public Health organizations within the Nova Scotia Health and its related affiliates. This position is responsible for receiving all internal emergency calls (3333 - CODE and trauma) and coordinating the appropriate response teams and personnel.

This position integrates and manages the "on-call" duty sheets and coordinates communications to on-call staff and assignments such as Multi-Organ Transplant Program (MOTP), SAFE, Operating Room (OR) and Post Anesthetic Care Unit (PACU) teams. This position is responsible for the operational needs of over 16,000 pager users, and provision of pager replacement and maintenance services.

About You

We would love to hear from you if you have the following:

• Grade XII and one year previous related experience required
• Must have accreditation or must commit to a 2-3 month training period and pass the required test to become accredited
• Computer skills including proficiency in Microsoft Word and Excel
• Relevant knowledge in the operation of telecommunications equipment i.e. pagers, cell phones, blackberries, single and multi-line landline telephone sets, teleconference sets and headsets
• Previous experience in health care/emergency or related field is an asset
• Demonstrated effective communication and interpersonal skills
• Ability to respond to, follow and interpret emergency procedures
• Ability to act on own initiative in instances where procedures do not exist
• Knowledge of medical terminology an asset
• Typing skills
• Competencies in other languages an asset, French preferred

Hours

• Permanent, full-time position, 70 hours bi-weekly
• Shifts could include, days, evenings, weekends & overnight shifts

Compensation And Benefits

$23.35 - $25.39 Hourly

• health
• dental
• travel
• long-term disability
• life insurance coverage
• defined benefit pension plan

What You'll Love About Nova Scotia Health

Nova Scotia Health is more than the province's largest provider of health services; we’re a team driven by excellence in health, healing and learning. Across hospitals, health centres and community programs, our people deliver innovative, high-quality care that impacts lives across Nova Scotia and Atlantic Canada.

From vibrant city life to scenic coastal communities, Nova Scotia offers a lifestyle as rewarding as the work itself. At Nova Scotia Health, you'll find meaningful career opportunities, supportive teams and the work-life balance to enjoy everything our beautiful province has to offer. Join us and discover why so many people are choosing to call Nova Scotia home.

This is a Admin Professionals bargaining unit position. Preference is given to bargaining unit employees for unionized positions.

Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity, and is representative, at all job levels, of the people we serve.

We encourage all qualified applicants who self-identify as Indigenous, Black/African Nova Scotian, Persons of Colour, Foreign Nationals/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply and self-identify.