Communications Clerk A - Voice Services

Nova Scotia Health Authority; Dartmouth; On-site; CAD 30,000 - 33,000; Full time

Job summary

Nova Scotia Health Authority in Dartmouth is seeking a dedicated Switchboard Operator/Receptionist to manage calls to patient rooms and hospital lines, greet visitors, and guide them to their destinations. This role requires calm, clear communication and the ability to handle emergency procedures.

The position is permanent full-time, 70 hours bi-weekly, with days, evenings and weekends, located in Central Zone, Halifax Infirmary - QEII.

Qualifications

• Grade XII or equivalent education required.
• Experience in health care or emergency field is an asset.
• Knowledge in operation of telecommunications equipment and basic computer skills.
• Demonstrated effective communication and interpersonal skills.
• Ability to respond to, follow and interpret emergency procedures.
• French language skills are an asset.

Responsibilities

• Receive and transfer all calls directed to patient rooms, hospital administration lines and internal operator calls.
• Greet the public at reception areas and direct/assist them to their destination.
• Direct building exit procedures in the event of fire or evacuation orders.
• Provide internal operational services (pager issuance, information dissemination, etc.).
• Assist patients with local travel arrangements to their destinations.

Skills

Telecommunications equipment

Basic computer skills

Communication skills

Emergency procedures

French language

Education

Grade XII or equivalent

Job description

• Req ID: 226906
• Location: Central Zone, Halifax Infirmary - QEII
• Department: IMIT Voice Services
• Type of Employment: Permanent Hourly FT (100%) x 1
• Union: NSGEU Admin Professionals Position
• Posting Closing Date: 6-Oct-26

About the Opportunity

The Switchboard Operator/Receptionist is responsible for receiving and transferring all calls directed to patient rooms, the hospital general administration/operational lines and internal operator directed calls. This position receives the public at reception areas and directs/assists them to their destination. The incumbent is responsible for directing building exit procedures in the event of a fire or evacuation order. The Switchboard Operator/Receptionist provides internal operational services; i.e. pager issuance, information dissemination etc. The incumbent also assists patients and the public in local travel arrangements to their destinations.

About You

We would love to hear from you if you have the following:

• Grade XII or equivalent education required
• Previous experience in health care/emergency or related field is an asset
• Knowledge in the operation of telecommunications equipment and basic computer skills
• Demonstrated effective communication and interpersonal skills
• Ability to respond to, follow and interpret emergency procedures
• Competencies in other languages an asset, French preferred

A skills test may be included as part of the selection process.

Please ensure your resume is up to date and includes all relevant education, experience, training, and certifications.

Hours

• Permanent full-time position; 70 hours bi-weekly
• This department operates 24/7; days, evenings and weekends are required

Compensation And Benefits

$21.99 - 23.63 hourly

Successful candidates may be eligible for our benefits package which includes health, dental, travel, long-term disability, and life insurance coverage as well as a defined benefit pension plan.

What You'll Love About Nova Scotia Health

Nova Scotia Health is more than the province's largest provider of health services; we're a team driven by excellence in health, healing and learning.

Across hospitals, health centres and community programs, our people deliver innovative, high-quality care that impacts lives across Nova Scotia and Atlantic Canada.

From vibrant city life to scenic coastal communities, Nova Scotia offers a lifestyle as rewarding as the work itself. At Nova Scotia Health, you'll find meaningful career opportunities, supportive teams and the work-life balance to enjoy everything our beautiful province has to offer.

Join us and discover why so many people are choosing to call Nova Scotia home.

Once You've Applied

Thank you for your interest in this position. Only those applicants selected for an interview will be contacted.

This is a Admin Professionals bargaining unit position. Preference is given to bargaining unit employees for unionized positions.

Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity, and is representative, at all job levels, of the people we serve. We encourage all qualified applicants who self-identify as Indigenous, Black/African Nova Scotian, Persons of Colour, Foreign Nationals/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply and self-identify.