Employer Account Services Representative III

WCB-Alberta; Calgary; Hybrid; CAD 68,000 - 78,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Employer Account Services Representative III, um Arbeitgeberkonten effizient zu verwalten. In dieser Rolle tragen Sie zur Minimierung der Auswirkungen von Arbeitsunfällen und -krankheiten bei, während Sie eine Schlüsselrolle im Kundenservice übernehmen. Sie werden für die Bearbeitung von Anfragen, die Genehmigung von Änderungen und die Einleitung von Premiumsammlungen verantwortlich sein. Wenn Sie über eine starke Kundenorientierung und Erfahrung im Versicherungsbereich verfügen, ist dies die perfekte Gelegenheit für Sie, in einem unterstützenden und dynamischen Team zu arbeiten.

Benefits

Umfassendes Leistungspaket

Flexible Arbeitszeiten

Hybrides Arbeiten

Unterstützende Führungskräfte

Qualifications

• 3-5 Jahre Erfahrung in Versicherungen oder Risikomanagement.
• Starke Kenntnisse der WCB-Gesetze und -Richtlinien.

Responsibilities

• Verwalten von Arbeitgeberkonten gemäß WCB-Richtlinien.
• Bearbeiten von Anfragen und Klärung von Kontoinformationen.
• Initiieren von Premiumsammlungen und rechtlichen Maßnahmen.

Skills

Kundenservice

Entscheidungsfindung

Zeitmanagement

Verhandlungsfähigkeiten

Fähigkeit zur Anpassung

Education

Abschluss in Betriebswirtschaft

Diplom in Finanzwesen

Ausbildung in Risikomanagement

Tools

Microsoft Office

Versicherungssoftware

Job description

As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB at Careers - WCB Alberta

Job Title:

Employer Account Services Representative III

Job Type:

Temporary Long Term (Fixed Term) / Full time

Job Location:

Edmonton, Alberta

Employer Account Services Representative III

Employer Account Services – Edmonton & Calgary

Temporary Full-time Positions – One Year

Why WCB-Alberta?

We are a team that cares. Over 2,000 people, each with unique skills, expertise and perspective, work together every day to help minimize the impact of workplace injuries and illnesses on Alberta workers and employers. Located in four offices in Edmonton and Calgary, we are a team connected by a shared purpose and value.

As the independent operator and administrator of the province’s Workers’ Compensation Act, WCB-Alberta provides protection for over two million workers and over 170,000 Alberta employers. Our employees are inspired to make a positive impact on the lives of injured workers and businesses throughout the province.

The Employer Account Services Representative III is responsible for managing employer accounts in a timely and efficient manner. This includes determining account eligibility in accordance with the Workers’ Compensation Act and related policies, and clearly communicating these decisions to all applicants.

The role also involves assessing industry classification, combinations of experience, and amalgamations of companies, as well as investigating and initiating premium collection for all accounts, following established WCB Policies and Procedures.

Your Employer Account Services Representative III responsibilities:

• Determine whether the applicant is an employer and whether they are eligible for a WCB account using the WCB Act, Policies and Procedures
• Open, close or re-open all accounts by following the WCB Policies and Procedures
• Investigate and initiate collection of premiums for all accounts by following the WCB Policies and Procedures. Authorize legal action to protect WCB and client interests as required
• Determine, process and approve changes in business operations
• Address all employer account inquiries
• Communicating detailed information regarding pricing decisions and other transactions, both in writing and verbally
• Determine, process and approve all combinations and amalgamations
• Issue clearance letters including special clearances
• Follow up with employers regarding claims with unregistered employers
• Determine employer/worker status in claims related issues at an appeal level
• Explain business processes and promote the Employer Mobile App (EMA) and myWCB online services
• Address general inquiries from employers and injured workers in person at the front counter
• Provide additional phone support within the department based on business needs
• Provide mentoring to employees within the unit

Your experience and skills:

• Three to five years of experience in Insurance, Risk Management, Collections or other similar environment
• A degree or diploma in Business, Finance or Risk Management or combination of experience and education would be considered
• Collections experience would be a definite asset
• Familiarity and knowledge with the fundamental concepts of insurance and underwriting practices. Strong working knowledge of WCB Act, Policies and Procedures, Industry and business practices in relation to Employer Account Services would be an asset
• Exceptional customer services and decision-making skills
• Proven ability to manage and organize a high volume of tasks
• Proven time management, priority setting skills and ability to set and achieve goals
• Positive team player with excellent oral and written communication skills
• Strong initiative, leadership, research and negotiation skills are required
• Diplomacy in handling sensitive and controversial issues
• Demonstrated ability to adapt to a changing environment
• Good keyboarding and computer skills are essential

We offer a competitive salary, a comprehensive benefits package, flexible work schedules and hybrid work opportunities (combination of work from home and physical office) that foster a healthy work-life balance. You’ll work with supportive leaders and skilled professionals in a caring and collaborative work environment. For more information, please see our Employee Handbook, available on our website.

Salary: $68,544.00 to $77,429.00 per annum (Salary Grade 9)

This position is temporary for a period of up to one year with the possibility of extension or permanency. Final candidates for this position are required to undergo a security clearance as a condition of employment. Successful candidate must reside in Alberta and be able to work in person in our Edmonton downtown or Calgary offices as required by their position.

We are committed to providing equal opportunity to all qualified persons, without regard to race, colour, religion or national origin, gender (or gender identity or expression), age, sexual orientation, physical or mental disability. Equal opportunity is provided in employment, promotions and wages.

We thank all applicants for their interest; however, only candidates under consideration will be contacted.

Closing Date: May 16, 2025