Contract Specialist (12 Month Contract)

KPMG Canada; Fort St. John; Remote; CAD 54,000 - 81,000; Full time

Job summary

KPMG Canada is seeking a Contract Specialist to manage external resources across Canada. This role involves ensuring operational excellence, enhancing processes, and maintaining compliance. The ideal candidate will have 3-5 years of experience in case management, strong communication skills, and a relevant degree. This position offers a virtual work opportunity with occasional office meetings.

Benefits

Potential bonuses

Commitment to diversity and inclusion

Accommodations during the recruitment process

Qualifications

• 3-5 years’ experience in case management.
• Bilingual in English and French preferred.
• Experience with staffing agencies or contingent workforce is an asset.

Responsibilities

• Manage processes related to external resources across Canada.
• Ensure operational excellence through process improvements.
• Facilitate intake conversations and provide system training.

Skills

Communication

Detail-oriented

Stakeholder management

Education

College or University degree in a relevant field

Tools

MS Office

Vendor management systems

ServiceNow

Job description

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause of turning insight into opportunity for clients and communities around the world.

The Contingent Labour Office’s (CLO) mandate is to partner with the business to enable an expedited and customer-centric approach to engaging external resources, while balancing commercial needs with risk mitigation. This is achieved by:

1. Utilizing internal contingent workforce experts who stay updated on market intelligence.
2. Acting as trusted advisors to educate, challenge the status quo, and advise on creative solutions.
3. Delivering a customer-centric approach by minimizing administrative efforts, anticipating needs, and collaborating closely with Hiring Managers.

Location: Anywhere in Canada (virtual work opportunity, with 1-2 days in office per month for meetings).

What You Will Do

Reporting to the Leader of the CLO, the Contract Specialist will manage processes related to external resources across Canada, handling over 1000 external resources annually. Your role will include ensuring operational excellence through process improvements and technology updates. Responsibilities include:

• Applying expertise to support Hiring Managers in engaging external resources.
• Leveraging technology to enhance processes and team efficiency.
• Maintaining documentation and ensuring process compliance and updates.

Key Responsibilities

Case Management

• Promoting the CLO’s brand through a customer-centric approach.
• Facilitating intake conversations and providing system walkthroughs and training.
• Gathering, interpreting, and assessing information for resource setup and management.
• Conducting due diligence and maintaining stakeholder communication.
• Documenting information for reporting and compliance.
• Identifying complex cases and collaborating with team members.
• Responding to inquiries and providing guidance or redirection.

Process Governance

• Leading process improvements and impact analyses.
• Maintaining SOPs, forms, templates, and knowledge articles.
• Educating stakeholders on new processes and ensuring policy compliance.

Qualifications

• 3-5 years’ experience in case management.
• Experience with staffing agencies or contingent workforce is an asset.
• Strong communication skills in English and French (bilingual preferred).
• Ability to manage multiple stakeholders and priorities.
• Detail-oriented with a focus on accuracy.
• Proficient with technology, including MS Office and experience with vendor management systems and ServiceNow is an asset.
• College or University degree in a relevant field.

Additional Information

The salary range for BC Region is $54,000 to $81,000, with potential bonuses. KPMG is committed to diversity and inclusion and offers accommodations during the recruitment process. We encourage all qualified candidates to apply.