Contract Specialist (12 Month Contract)

KPMG Canada; Kingston; Remote; CAD 54,000 - 81,000; Full time

Job summary

KPMG Canada is seeking a Contract Specialist to manage external resources and improve operational workflows. The role involves advising hiring managers, maintaining compliance, and ensuring high-quality service delivery. Ideal candidates will have 3-5 years of relevant experience and a strong proficiency in technology. This position offers a virtual work opportunity with minimal in-office requirements.

Qualifications

• 3-5 years’ experience in case management or similar roles.
• Bilingual in English and French preferred.
• Experience with staffing agencies or contingent workforce is an asset.

Responsibilities

• Manage processes related to external resources throughout their lifecycle.
• Promote the CLO’s brand through a customer-focused service approach.
• Lead or support process improvements and impact analyses.

Skills

Communication

Attention to detail

Stakeholder management

Proficiency with technology

Education

College or University degree in a relevant field

Tools

MS Office (Excel)

ServiceNow

Vendor management systems (Flextrack, Beeline)

Job description

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

The Contingent Labour Office’s (CLO) mandate is to partner with the business to enable an expedited and customer-centric approach to engaging external resources, while balancing the commercial needs of the business with mitigating risk to the firm. This is achieved by:

1. Utilizing internal contingent workforce expert practitioners who continuously expand their skills and stay updated on market intelligence.
2. Acting as trusted advisors, educating, challenging the status quo, and advising the business on creative solutions.
3. Delivering a customer-centric approach by minimizing administrative efforts, anticipating needs, adopting a 'how can I help you' attitude, and collaborating with Hiring Managers to deepen relationships.

Location: Anywhere in Canada (virtual work opportunity; 1-2 days in office per month for meetings)

What You Will Do

Reporting to the Leader of the CLO, the Contract Specialist will manage processes related to external resources throughout their lifecycle—initial setup, ongoing management, renewal, or departure—across all functions and locations in Canada, processing over 1000 external resources annually. The role also involves contributing to operational excellence through continuous improvement of workflows, technology, and documentation.

The Contract Specialist will:

• Apply technical expertise to advise and support Hiring Managers in engaging external resources.
• Leverage technology to optimize the CLO experience and processes.
• Ensure process and documentation updates for relevant stakeholders.

Key Responsibilities include:

Case Management

• Promote the CLO’s brand through a customer-focused service approach.
• Facilitate intake discussions with Hiring Managers.
• Conduct walkthroughs and training on request submissions.
• Gather, interpret, and assess information for case management.
• Conduct due diligence on resources.
• Educate stakeholders and maintain ongoing contact.
• Maintain records for reporting and compliance.
• Identify complex cases.
• Collaborate with team members.
• Respond to inquiries and provide guidance.

Process Governance

• Lead or support process improvements and impact analyses.
• Maintain SOPs, templates, and knowledge articles.
• Ensure policies are documented and communicated.
• Stay informed on relevant workforce legislation and policies.

Qualifications

• 3-5 years’ experience in case management or similar roles.
• Experience with staffing agencies, contract labor, or contingent workforce is an asset.
• Excellent communication skills in English and French (bilingual preferred).
• Ability to manage multiple stakeholders and priorities.
• Attention to detail and high-quality service delivery.
• Proficiency with technology, including MS Office (Excel), ServiceNow, and vendor management systems like Flextrack or Beeline.
• College or University degree in a relevant field.

This role requires fluency in English, with support for collaboration with English-speaking colleagues.

Compensation

The base salary range is $54,000 to $81,000, with potential bonus eligibility. Salary is determined based on location, skills, and qualifications. KPMG offers a comprehensive Total Rewards package.

Our Values

Integrity, Excellence, Courage, Together, For Better

We are committed to diversity, inclusion, and providing a respectful, accessible workplace. All qualified candidates are encouraged to apply.

Accommodations

We support inclusive recruitment and provide adjustments or accommodations upon request throughout the process. Contact our Employee Relations team for support.