eCommerce Business Account Manager

Colgate; Toronto; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as an eCommerce Business Account Manager, where you'll manage key accounts like Amazon. This role focuses on driving sales and market share while leveraging data analytics to identify growth opportunities. Collaborate with cross-functional teams to implement strategies that enhance customer experience and optimize resources. If you're a creative problem-solver with a passion for eCommerce and analytics, this position offers an exciting opportunity to make a significant impact in a global organization dedicated to pet nutrition.

Qualifications

• 3+ years experience with Amazon Vendor Central.
• Strong computer skills in Excel, Tableau, and Google Suite.

Responsibilities

• Manage key pureplay accounts, including Amazon.
• Develop and implement joint growth plans with customers.
• Monitor customer performance and execute commercial plans.

Skills

Amazon Vendor Central

Excel

Tableau

Google Suite

Analytical Skills

Customer Management

Creative Problem-Solving

Business Presentation Skills

Communication Skills

eCommerce Understanding

Education

BS/BA degree or equivalent

Tools

Tableau

Domo

Numerator

Profitero

Job description

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A part of Colgate-Palmolive since 1976, Hill's Pet Nutrition offers the highest-quality pet nutrition available through product lines Prescription Diet and Science Diet. Veterinarians worldwide recommend and feed their own pets Hill's products more than any other brand of pet food.

Available in approximately 80 countries around the world, our extensive line of products includes more than 60 Prescription Diet brand pet foods and more than 50 Science Diet brand pet foods.

We believe all animals should be loved and cared for during their lifetimes. That is why we are proud our pet foods can make a difference in your pet's life.

A career at Hill’s Pet Nutrition or Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Job Title: eCommerce Business Account Manager

Travel Required?: Travel - up to 10% of time

Date: May 6, 2025

Hybrid

No Relocation Assistance Offered
Job Number#166923 - Toronto, Ontario, Canada

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Do you want to make a difference in the lives of people and their pets? What about having the opportunity to connect with others across the world, full of stimulating discussions, and making impactful contributions? If this is how you see your career, Hill’s is the place to be!

Hill’s Pet Nutrition is a multi billion dollar, global division of Colgate-Palmolive Company and the maker of Prescription Diet, Science Diet, and Healthy Advantage brand pet food. Our mission is to help enrich and lengthen the special relationships between people and their pets by providing the best leading-edge pet nutrition technology, products, and expertise to pet owners, veterinary professionals and other key pet professionals worldwide. Our company is a globally recognized Best Place to Work.

The Hill’seCommerce Business Account Manager (BAM)located inToronto, Ontariois primarily responsible for managing key pureplay accounts, including Amazon. The BAM’s focus is building profitable net sales, market share, share of digital shelf and distribution in the customers within their area of responsibility. In addition to being the primary contact, the ecommerce BAM is also responsible for implementing Hill’s RE & brand strategies to accelerate growth and market share while monitoring our 6P+A (Price, Promotion, Distribution, Visibility of our products, POP Content, Ratings & Reviews and Availability) performance with eCommerce customers to improve the Customer experience online.

What You Will Do:

• Leads change and proactively maintains a detailed understanding of the customers and the drivers of growth.
• Liaise with the analytics team, leveraging complex data sets and analytical tools to diagnose business opportunities and challenges
• Develops and implements joint growth plans and initiatives with the customer to achieve the commercial goals.
• Monitors customer performance to ensure commercial plans are executed in line with agreements and to the desired Hill’s standard
• Utilize measurement tools such as Tableau, Domo, Numerator, and Profitero to track eCommerce KPIs
• Leads and manages the annual budgeting process and monthly CBP discipline (Atlas) to forecast sales volume, GTN and A&P spend and to develop and deliver presentations to leadership and\or executive teams
• Manages customer payments
• Collaborates with Hill’s Commercial Team and eComm Marketing Manager to execute the Hill’s channel brand strategies

Required Qualifications:

• BS/BA degree or equivalent required
• 3+ years experience with Amazon Vendor Central

Preferred Qualifications:

• Experience in customer management
• Strong computer skills in Excel, Tableau and Google Suite
• Analytical and always seeks to develop win-wins for Hill’s and its clients
• Works effectively across functions, channels, & categories to align priorities, solve problems, optimize resources, and drive effective execution
• Creative problem-solver, who embraces the test & learn mindset
• Excellent business presentation ability, skilled communicator and interacts with key stakeholders
• Digitally savvy and curious, understands the dynamics of eCommerce
• Agile mindset, able & willing to constantly adapt to changing realities
• Fluent English speaker, additional languages are certainly a plus

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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