Ecommerce Business Account Manager

Colgate-Palmolive Company; Toronto; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as an eCommerce Business Account Manager in Toronto, where you will manage key accounts like Amazon. This role is pivotal in driving profitable growth and enhancing the online customer experience through strategic planning and collaboration. You'll leverage data analytics tools to monitor performance and implement brand strategies, ensuring alignment with company objectives. If you are passionate about eCommerce and thrive in a dynamic environment, this is the perfect opportunity to make a significant impact while working with a diverse and inclusive team.

Qualifications

• 3+ years of experience with Amazon Vendor Central.
• Strong skills in Google Workspace and analytical mindset.

Responsibilities

• Manage key pureplay accounts, focusing on building profitable net sales.
• Collaborate with analytics teams to identify growth opportunities.

Skills

Amazon Vendor Central

Google Workspace

Analytical Skills

Customer Management

Presentation Skills

Creative Problem-Solving

Education

BS/BA degree

Tools

Tableau

Domo

Numerator

Profitero

Excel

Job description

No Relocation Assistance Offered
Job Number#166923 - Toronto, Ontario, Canada

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries, specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

About Hill’s Pet Nutrition

Hill’s Pet Nutrition is a multi-billion dollar, global division of Colgate-Palmolive Company, known for Prescription Diet, Science Diet, and Healthy Advantage brand pet foods. Our mission is to enrich and lengthen the special relationships between people and their pets by providing leading-edge pet nutrition technology, products, and expertise worldwide. Our company is recognized as a Best Place to Work globally.

Position Overview

The eCommerce Business Account Manager (BAM) located in Toronto, Ontario, is responsible for managing key pureplay accounts, including Amazon. The BAM focuses on building profitable net sales, market share, digital shelf presence, and distribution. The role involves implementing Hill’s strategies to accelerate growth and monitoring performance metrics to enhance the online customer experience.

What You Will Do

1. Lead change and maintain a detailed understanding of customer drivers of growth.
2. Collaborate with analytics teams, leveraging data to identify opportunities and challenges.
3. Develop and execute joint growth plans with customers.
4. Monitor customer performance to ensure alignment with Hill’s standards.
5. Use tools like Tableau, Domo, Numerator, and Profitero to track KPIs.
6. Manage budgeting, sales forecasting, and prepare leadership presentations.
7. Oversee customer payments.
8. Work with Hill’s Commercial Team and eCommerce Marketing Manager to implement brand strategies.

Required Qualifications

• BS/BA degree or equivalent.
• At least 3 years of experience with Amazon Vendor Central.
• Strong skills in Google Workspace.

Preferred Qualifications

• Experience in customer management.
• Proficiency in Excel, Tableau, and Google Suite.
• Analytical mindset with a focus on win-win solutions.
• Ability to collaborate across functions and categories.
• Creative problem-solving skills and a test & learn approach.
• Excellent presentation and communication skills.
• Digital savviness and understanding of eCommerce dynamics.
• Agile, adaptable mindset.
• Fluent in English; additional languages are a plus.

Our Commitment

We are dedicated to diversity, equity, and inclusion, ensuring our workforce reflects the communities we serve and fostering an environment where everyone feels they belong and can contribute meaningfully.

Equal Opportunity Employer

Colgate is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other protected characteristic.

Reasonable accommodations are available during the application process for persons with disabilities. Please complete the accommodation request form if needed.