E-Commerce Shipping Associate (Seasonal, Part-Time)

Sporting Life; Ottawa; Vor Ort; CAD 22.000 - 30.000; Vollzeit

Zusammenfassung

Sporting Life in Ottawa is seeking an eCommerce Shipping Associate to ensure online orders are processed, packed, and shipped accurately and on time. You will support a fast-paced fulfillment operation with strong attention to detail and clear communication with customers.

Ideal candidates have basic computer skills, familiarity with order management systems, and the ability to lift and move packages as needed to maintain a safe, efficient workspace.

Qualifikationen

• Strong attention to detail in order processing.
• Excellent communication with customers.
• Ability to work in a fast-paced environment and meet deadlines.
• Familiarity with order management systems and shipping platforms.

Aufgaben

• Process and fulfill online orders accurately to meet delivery expectations.
• Pack and prepare shipments according to company standards.
• Monitor order statuses and communicate delays or issues with customers.
• Adjust orders to accommodate customer requests or stock availability.
• Coordinate with third-party logistics to resolve shipping issues.
• Document shipments, returns, and order modifications.
• Maintain a clean, safe, organised workspace.

Kenntnisse

Attention to detail

Customer service

Communication

Problem solving

Teamwork

Lifting and moving packages

Basic computer skills

Tools

Order management systems

Shipping platforms

Jobbeschreibung

What You'll Do;

As an eCommerce Shipping Associate, you’ll play a crucial role in ensuring online orders are processed, packed, and shipped accurately and on time. At Sporting Life, we’re committed to providing a seamless online shopping experience for our customers.

Your attention to detail and commitment to customer satisfaction will help create a positive shopping experience, whether customers are receiving their latest gear, apparel, or sporting equipment.

• Process and fulfill online orders efficiently and accurately to meet delivery expectations.
• Pack and prepare shipments following company standards to ensure products arrive safely and in perfect condition.
• Monitor order statuses and proactively communicate any delays or issues with customers via phone and electronic messaging.
• Adjust orders as needed to accommodate customer requests, product availability, or special instructions.
• Investigate and resolve shipping issues, including delays or lost packages, by coordinating with third‑party logistics providers.
• Ensure proper documentation is completed for all shipments, returns, and order modifications.
• Maintain a clean, organised, and safe workspace, following all operational and safety guidelines.

What You'll Bring;

• A passion for sports, fashion, and delivering outstanding customer experiences.
• Strong attention to detail and a commitment to accuracy in order processing.
• Excellent communication skills to provide clear updates and solutions to customers.
• Problem‑solving abilities to quickly address shipping challenges and work with logistics providers to find solutions.
• Ability to work efficiently in a fast‑paced environment while meeting deadlines.
• Basic computer skills and familiarity with order management systems and shipping platforms.
• Physical capability to lift and move packages as needed.