E-Commerce Shipping Associate

Sporting Life; Richmond Hill; On-site; CAD 34,000 - 52,000; Full time

Job summary

Sporting Life in Canada is seeking an energetic E-commerce Shipping Associate to ensure orders are processed, packed, and shipped accurately and on time.

You will monitor order statuses, proactively communicate with customers about any delays or issues, and adjust orders as needed with product availability or special instructions.

This role requires basic computer skills, familiarity with order management systems and shipping platforms, and the physical ability to lift and move packages.

Qualifications

• Experience processing and fulfilling online orders.
• Ability to communicate clearly with customers.
• Comfort with basic computer systems and shipping platforms.
• Physical ability to lift and move packages.

Responsibilities

• Process and fulfill online orders efficiently and accurately.
• Pack and prepare shipments according to standards.
• Monitor orders and notify customers of delays.
• Adjust orders based on availability and instructions.
• Coordinate with third-party logistics to resolve issues.
• Complete documentation for shipments, returns, and modifications.
• Maintain a clean, safe workspace per safety guidelines.

Skills

Attention to detail

Customer service

Communication

Problem solving

Time management

Teamwork

Tools

Order management system

Shipping platform

Job description

What You'll Do;

As an eCommerce Shipping Associate, you'll play a crucial role in ensuring online orders are processed, packed, and shipped accurately and on time. At Sporting Life, we're committed to providing a seamless online shopping experience for our customers.

Your attention to detail and commitment to customer satisfaction will help create a positive shopping experience, whether customers are receiving their latest gear, apparel, or sporting equipment.

• Process and fulfill online orders efficiently and accurately to meet delivery expectations.
• Pack and prepare shipments following company standards to ensure products arrive safely and in perfect condition.
• Monitor order statuses and proactively communicate any delays or issues with customers via phone and electronic messaging.
• Adjust orders as needed to accommodate customer requests, product availability, or special instructions.
• Investigate and resolve shipping issues, including delays or lost packages, by coordinating with third-party logistics providers.
• Ensure proper documentation is completed for all shipments, returns, and order modifications.
• Maintain a clean, organised, and safe workspace, following all operational and safety guidelines.

What You'll Bring;

• A passion for sports, fashion, and delivering outstanding customer experiences.
• Strong attention to detail and a commitment to accuracy in order processing.
• Excellent communication skills to provide clear updates and solutions to customers.
• Problem-solving abilities to quickly address shipping challenges and work with logistics providers to find solutions.
• Ability to work efficiently in a fast-paced environment while meeting deadlines.
• Basic computer skills and familiarity with order management systems and shipping platforms.
• Physical capability to lift and move packages as needed.