ECOMM SL - E-Commerce Shipping Associate

Sporting Life Group; Edmonton; On-site; CAD 21,000 - 28,000; Full time

Job summary

Sporting Life Group is seeking an eCommerce Shipping Associate to ensure online orders are processed, packed, and shipped on time. You will contribute to a seamless online shopping experience, handling gear, apparel, and equipment with care.

Your role emphasizes accuracy, proactive communication with customers, and collaboration with logistics partners to resolve issues and meet delivery expectations.

Qualifications

• Passion for sports and delivering outstanding customer experiences.
• Strong attention to detail and accuracy in order processing.
• Excellent communication to provide updates to customers.

Responsibilities

• Process and fulfill online orders efficiently and accurately.
• Pack and prepare shipments to ensure safe arrival.
• Monitor order statuses and communicate delays with customers.
• Adjust orders to meet customer requests or availability.
• Investigate and resolve shipping issues with third-party providers.
• Ensure documentation for shipments, returns, and modifications.
• Maintain a clean, safe workspace following guidelines.

Skills

Passion for sports

Attention to detail

Communication skills

Problem solving

Ability to work fast-paced

Basic computer skills

Lifting/moving packages

Tools

Order management systems

Shipping platforms

Job description

What You'll Do;

As an eCommerce Shipping Associate, you'll play a crucial role in ensuring online orders are processed, packed, and shipped accurately and on time. At Sporting Life, we're committed to providing a seamless online shopping experience for our customers.

Your attention to detail and commitment to customer satisfaction will help create a positive shopping experience, whether customers are receiving their latest gear, apparel, or sporting equipment.

• Process and fulfill online orders efficiently and accurately to meet delivery expectations.
• Pack and prepare shipments following company standards to ensure products arrive safely and in perfect condition.
• Monitor order statuses and proactively communicate any delays or issues with customers via phone and electronic messaging.
• Adjust orders as needed to accommodate customer requests, product availability, or special instructions.
• Investigate and resolve shipping issues, including delays or lost packages, by coordinating with third-party logistics providers.
• Ensure proper documentation is completed for all shipments, returns, and order modifications.
• Maintain a clean, organised, and safe workspace, following all operational and safety guidelines.

What You'll Bring;

• A passion for sports, fashion, and delivering outstanding customer experiences.
• Strong attention to detail and a commitment to accuracy in order processing.
• Excellent communication skills to provide clear updates and solutions to customers.
• Problem-solving abilities to quickly address shipping challenges and work with logistics providers to find solutions.
• Ability to work efficiently in a fast-paced environment while meeting deadlines.
• Basic computer skills and familiarity with order management systems and shipping platforms.
• Physical capability to lift and move packages as needed.