IT Technician

Fed IT; Montreal; On-site; CAD 50,000 - 80,000; Full time

Job summary

Join a dynamic recruitment agency specializing in IT professions, seeking an experienced IT Technician for a permanent on-site role in Montreal. This position involves providing first-level technical support, managing ERP systems, and contributing to automation and business intelligence projects. The ideal candidate will possess strong analytical and problem-solving skills, be proficient in Windows environments and Office 365, and have a degree in computer science or a related field. Bilingualism in French and English is an asset, as communication with international clients is essential. This is an exciting opportunity to grow within an innovative environment.

Qualifications

• 2 to 5 years' experience in technical support and/or ERP administration.
• Proficiency in IT technical support with Windows environments and Office 365.

Responsibilities

• Provide first-level technical support for ERP and business applications.
• Identify and solve common problems related to software and hardware.

Skills

Technical Support

Windows Environments

Office 365 Suite

Problem-Solving

Analytical Skills

Bilingualism (French and English)

Education

Degree in Computer Science

DEC or Equivalent Experience

Tools

Microsoft Business Central

SQL

Power BI

Active Directory

VPN

Firewall

Job description

Hello,
I'm Clémence, recruitment and business developmentconsultant at FED IT, a recruitment agency specializing in ITprofessions.
I work on two types of recruitment: temporary andpermanent.
All our consultants are IT experts who speak yourlanguage and work in your environment. We cover IT, development,business intelligence and infrastructure.
We are looking for anexperienced IT Technician to join a company in the industrial sector,located in Montreal (Anjou). This is a permanent, on-site position.

Responsibilities:
Provide first-level technical support tointernal users for ERP, business applications, office automation andhardware.
Identify, diagnose and solve common problems related tosoftware, networks and hardware.
Make minor adjustments to ERPparameters (permissions management, report configuration, systemsettings) and validate and test updates or newfunctionalities.
Work closely with internal teams and suppliers toensure the smooth running of ERP modules.
Participate in continuousprocess improvement by proposing appropriate technicalsolutions.
Contribute to automation, business intelligence andartificial intelligence projects.
Maintain a technology watch toidentify best practices and solutions corresponding to the company'sneeds.
Monitor and manage IT inventory.
Perform any otherrelated tasks.

Requirements and qualifications:
Degree incomputer science, systems administration or related field (DEC orequivalent experience).
2 to 5 years' experience in technicalsupport and/or ERP administration.
Experience in an SME environmentan asset.
Proficiency in IT technical support: Windowsenvironments, Office 365 suite, access management, hardware andsoftware troubleshooting.
ERP experience (ideally MicrosoftBusiness Central or similar).
Basic knowledge of system and networkadministration (Active Directory, VPN, firewall, accessmanagement).
Knowledge of SQL and Power BI (asset).
Ability totest and validate applications prior to deployment.
Skillsrequired:
Excellent analytical skills and problem-solvingabilities.
Excellent communication skills and ability to explaintechnical information to users.
Ability to work independently whileintegrating effectively into a team.
Initiative, curiosity andwillingness to learn.
Bilingualism (French and English, spoken andwritten) considered an asset.
********The use of English isrequired for this position for the following reasons:
-Communication with international customers: As some of our customersare based abroad, you will be required to communicate regularly withthem in English, both orally and in writing.
- Working withEnglish-speaking partners: You will be required to work withEnglish-speaking suppliers and partners to monitor orders and managecontracts.
- Drafting documents in English: You will be responsiblefor drafting reports, proposals or contracts in English, for ourinternational customers.