IT Support Technician

TMX Group; Montreal; On-site; CAD 45,000 - 70,000; Full time

Job summary

Join a forward-thinking company as an IT Support Technician, where you'll provide essential technical support to enhance user experience. This role involves troubleshooting a variety of devices and applications, ensuring high levels of client satisfaction. You'll work in a collaborative environment that values innovation and growth, making a significant impact on the efficiency of critical systems. With a commitment to wellness and flexibility, this position offers a chance to thrive in a dynamic workplace that embraces diversity and fosters professional development.

Benefits

Flexible Work Schedule

Generous Time-Off

Wellness Programs

Professional Development Opportunities

Qualifications

• Proficient in both French and English for effective communication.
• Experience with desktop, laptop, and mobile device support.

Responsibilities

• Provide technical support via phone and on-site for various devices.
• Configure and roll out replacement laptops and desktops.

Skills

Communication Skills

Customer Service Skills

Troubleshooting

Problem Identification

Desktop and Laptop Support

Google Suite Applications

Windows 10/11

Physical Task Capability

Tools

ServiceNow

Google Cloud

Job description

Venture outside the ordinary - TMX Careers

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

Ready to be part of the action?

Reporting to the Manager, Technical Support and User Experience, the IT Support Technician is responsible for providing technical support, both by phone and on site. The technician’s main objectives are to manage and solve problems, providing clients with high levels of service and satisfaction.

Key Accountabilities:

• Answer phone calls to the support desk service regarding procedures and respond to general questions. This includes solving problems with Windows operating systems, Apple devices, tablets, mobile phones, Google applications, client applications (commercial or custom), networks, desktop computers, printers, and any other hardware devices.

• Configure and roll out replacement laptops and desktops.

• Install workstations, including mounting the screen on its stand and installing the docking station, keyboard, mouse and headset.

• Interact with technical support groups, suppliers, and clients to manage issues that are unresolved after an initial communication.

• Provide on-site support services, such as installing and configuring desktop computers, phones/Android/iPhone, and audio and video conferencing systems.

• Prepare meetings and video conferences with PowerPoint documents.

• Document all calls using the appropriate tool.

• Ensure that TSX security processes and guidelines are followed; make recommendations for continuous improvements to productivity; work on various projects; take on a variety of roles in the team; and be accountable for team objectives and evaluations.

• Work with a range of business applications, including (but not limited to) Google Cloud and ServiceNow applications and certain Lotus Notes databases, including those related to requests to change, add, and remove employees, software and hardware requests, and access requests.

• Complete change, addition, and removal requests for employees who are relocating, being hired, or leaving TSX.

• Provide support to off-site users concerning the VPN.

Must Have Skills:

• Good communication and customer service skills

• Excellent communication skills in French and English, written and spoken

• Troubleshooting and problem identification

• Relevant experience with desktop computers, laptops, tablets, and cell phones

• Relevant experience with the Google suite of applications (Gmail, G+, Docs, Sheets, etc.)

• Experience with the Windows 10 and/or Windows 11 operating systems

• Be able to perform physical tasks, such as lifting equipment

Nice to Have:

• Experience with ServiceNow

As part of this position, the incumbent is required to be proficient in a language other than French, given that TMX is an international company with global operations and that its clients, shareholders, competitors, stakeholders, regulatory authorities and staff communicate in English.

In the market for…

Excitement - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets! Experience the movement of the market while grounded in the stability of close to 200 years of success.

Connection - With site hubs in some of the world’s most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work.

Impact - More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth. As well, our employee-led Team Impact spreads social good via our giving strategy.

Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger “we”. Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived!

Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth.

Ready to enrich your career with impactful work, leaders who truly care, and the flexibility and programs to help you thrive as part of #TeamTMX ? Apply now.

TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.