Bilingual CLO Manager (12-Month Contract)

KPMG Canada; St. Catharines; Hybrid; CAD 73,000 - 110,000; Full time

Job summary

KPMG Canada is seeking a Bilingual CLO Manager for a 12-month contract to oversee external resources and ensure compliance with regulations. The ideal candidate will have a degree and over five years of experience in contract labour management, with strong bilingual communication skills. This role offers a competitive salary and the opportunity to work in a dynamic environment, with some virtual work flexibility.

Qualifications

• 5+ years’ experience with contract labour or contingent workforce case management.
• Experience with immigration matters and bilingual communication.
• Ability to manage multiple stakeholders and deliver high-quality service.

Responsibilities

• Manage complex contract revisions and ensure compliance with legislative requirements.
• Support change management and manage challenging relationships.
• Educate stakeholders and manage escalations.

Skills

Bilingual (English/French)

Attention to detail

Organizational skills

Communication skills

Education

College or University degree in a relevant field

Tools

MS Office

Excel

ServiceNow

Flextrack

Job description

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Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause turning insight into opportunity for clients and communities around the world.

The Contingent Labour Office’s (CLO) mandate is to partner with the business to enable an expedited and customer-centric positive approach to engaging external resources. This mandate is achieved by:

1. Utilizing internal contingent workforce expert practitioners, who continuously expand their skills and remain up-to-date on market intelligence.
2. Acting as trusted advisors, to educate, challenge the status quo, and advise the business on creative approaches to find the right solutions.
3. Delivering a customer-centric approach to the business and external resources by minimizing administration efforts, anticipating their needs, projecting a ‘how can I help you’ attitude, and actively collaborating with Hiring Managers to deepen relationships.

Location: Anywhere in Canada (virtual work opportunity, with 1-2 days in office per month for meetings)

What You Will Do

Reporting to the Leader of the Contract Labour Office (CLO), the Contract Manager will execute processes and solve challenges related to external resources—during setup, on contract, renewal, or departure—for all functions and locations across Canada (processing over 1000 external resources annually). Responsibilities include:

• Applying technical expertise to advise and support Hiring Managers in engaging external resources.
• Working independently on complex cases, escalations, and requests for effective and timely resolution.
• Managing complex contract revisions, risk assessments, change management, and difficult relationships.
• Handling matters related to classification, conflicts, immigration, taxation, data security, international services, security requirements, acquisitions, offshore resources, alliances, negotiations, and subsidiaries, often partnering with internal SMEs and external providers.
• Ensuring compliance with legislative and regulatory requirements (CRA, ESA, laws), firm policies, and guidelines concerning third-party resources, independence, tax, immigration, and data security.

The successful candidate's responsibilities include but are not limited to:

Case Management (Standard & Complex)

• Promoting CLO’s internal brand through a customer-centric approach.
• Managing cases in KPMG’s vendor management system (Flextrack), training internal clients, and conducting due diligence.
• Educating stakeholders, maintaining communication, documenting information, and identifying complex cases.
• Managing escalations, mediating contract negotiations, drafting clauses, and conducting risk assessments.
• Supporting change management, managing challenging relationships, and recommending process improvements.
• Responding to inquiries, providing reporting, and leading education sessions.

What You Bring To The Role

• College or University degree in a relevant field.
• 5+ years’ experience with contract labour or contingent workforce case management, including drafting agreements and liaising with multiple parties.
• Experience with immigration matters and bilingual (English/French) communication skills.
• Ability to act as a trusted advisor, manage multiple stakeholders, and deliver high-quality service.
• Attention to detail, organizational skills, and proficiency with MS Office, especially Excel. Experience with ServiceNow and Flextrack is an asset.

This position requires fluency in English. Support and collaboration with English-speaking colleagues or stakeholders will be necessary.

KPMG BC Region Pay Range

Base salary: $73,000 to $109,500, with potential bonuses, depending on location, skills, and qualifications. KPMG offers a comprehensive Total Rewards program.

Our Values, The KPMG Way

Integrity, Excellence, Courage, Together, For Better

KPMG Canada is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified candidates and offer accommodations during the recruitment process. For support, contact Employee Relations at 1-888-466-4778.