Remote Customer Service Representative (Alberta)

MCI, LC; Alberta; Remote; CAD 35,000 - 45,000; Full time

Job summary

A rapidly growing company is seeking call center representatives to support customer service and sales projects. This entry-level position offers paid training and requires excellent communication and problem-solving skills. Ideal candidates are motivated and eager to learn.

Benefits

Competitive pay

Regular reviews

Incentives and prizes

Medical plans after 30 days

Qualifications

• Must be 18+ years old.
• Reliable with good attendance.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Listening to customers and resolving issues.
• Using systems for account management.
• Recognizing sales opportunities.

Skills

Communication

Problem Solving

Customer Service Orientation

Multi-tasking

Interpersonal Skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows

Job description

Looking for opportunities to work for a rapidly growing company? We are seeking call center representatives to support inbound and outbound customer service and sales projects for various clients. In this role, you will handle inquiries, troubleshoot basic technical issues, and provide customers with quality products and services.

We offer a wide range of projects with schedules that vary by site and program, aiming to find options that suit everyone. This entry-level position includes paid on-the-job training. Prior contact center experience isn't required, but experience in customer service, tech support, inside sales, or back-office support is advantageous.

Position Responsibilities

What does a Work at Home Contact Center Representative do?

This role involves supporting customer service, technical support, and sales interactions. You will interact with hundreds of customers weekly across the country to resolve issues, promote products and services, and ensure an excellent customer experience. You should be confident, engaged, a team player, and bring a positive attitude daily.

Responsibilities include:

• Listening to customers, understanding their needs, and resolving issues
• Using systems and technology for account management
• Recognizing sales opportunities and applying sales skills
• Explaining products and processes
• Escalating dissatisfaction appropriately
• Ensuring first call resolution through problem-solving

Candidate Qualifications

Wonder if you are a good fit?

We provide comprehensive training, so motivated, energetic, and confident applicants are encouraged to apply. Ideal candidates are dedicated and eager to learn.

Qualifications:

• Must be 18+ years old
• High school diploma or equivalent
• Excellent communication skills
• Typing speed of 20+ WPM
• Basic knowledge of Microsoft Office and Windows
• Reliable with good attendance
• Ability to troubleshoot and follow up on issues
• Conflict resolution, problem-solving, negotiation skills
• Customer service orientation (empathetic, patient)
• Multi-tasking and self-management abilities
• Strong team and customer focus
• Ability to thrive in a fast-paced, changing environment
• Interpersonal skills to build relationships

Conditions of Employment

• Authorized to work in the country
• Willing to undergo background/security investigation and drug screening

Compensation and Benefits

We offer competitive pay, regular reviews, incentives, and prizes such as electronics, trips, and cars. Full-time employees are eligible for benefits after 90 days, including medical plans after 30 days. Benefits vary by location.

Physical Requirements

This is a sedentary role requiring long periods of sitting and using office equipment. Occasional movement and lifting up to 40 pounds may be required.

Additional Policies

We provide reasonable accommodations for disabilities. We value diversity and promote an inclusive, discrimination-free workplace.

Company Overview

MCI is a leading provider of business process outsourcing, contact center, and IT services, recognized for rapid growth and industry leadership. We operate multiple facilities across North America, supporting diverse clients with innovative solutions.

Disclaimer

This job description provides a general overview and is not exhaustive. Duties may change, and employment can be terminated at any time.

COVID-19 Measures

We have implemented safety protocols, including social distancing, sanitation, temperature checks, and mask mandates, to ensure employee safety during the pandemic.