Customer Service Representative – Luxury Retail - English – Work from Home

TeleTech Holdings, Inc.; Quebec; Remote; CAD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Representative for a luxury retail brand, working from the comfort of your home in Canada. This role offers a unique opportunity to engage with exclusive customers, providing them with personalized support and guidance as they shop. With a focus on exceptional service, you'll be the key to enhancing customer experiences, utilizing your fashion sense and problem-solving skills. Enjoy the benefits of a fully remote position with a supportive culture that encourages professional development and community involvement. This is more than just a job; it's a chance to ignite your career and make a difference in the luxury retail space.

Benefits

Paid Time Off (PTO)

Wellness and Healthcare Benefits

Performance Bonus Opportunities

Career Development Support

Inclusive Culture

Qualifications

• 6+ months of customer service experience required.
• Ability to read, write, and speak English fluently.

Responsibilities

• Answer incoming communications and resolve customer issues.
• Provide personalized service and upsell products.

Skills

Customer Service

Communication

Problem Solving

Fashion Sense

Education

High School Diploma or Equivalent

Job description

Job Description - Customer Service Representative – Luxury Retail - English – Work from Home (042MG)

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Customer Service Representative working remotely in Canada, you’ll be a part of bringing humanity to business.

This role is limited to residents of certain locations in Canada only. This position is open to residents of Alberta, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Quebec, and Saskatchewan.

Applications for this role will not be accepted from residents of British Columbia and Ontario or outside of Canada.

What You’ll be Doing

Do you have a passion for exquisite, personalized service? Do you consider yourself a bit of a fashionista? In this role, you’ll support customers of an iconic global luxury retail brand. You’ll make use of your fashion sense and appreciation for exceptional service to help these exclusive customers to shop, resolve questions about their orders and resolve issues with white glove treatment.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Understand customers’ needs and provide alternative solutions including upselling products or services

What You Bring to the Role

• 6 months or more of customer service experience
• Ability to read, write, and speak English
• High school diploma or equivalent
• Recognize, apply and explain your product or service knowledge
• Must already reside in Canada

What You Can Expect

• All positions are permanently remote and full-time
• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• A great compensation package and performance bonus opportunities

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.