Customer Service Representative

About Staffing Ltd.; Calgary; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking multiple Customer Service Representatives to join their dynamic team in Calgary. This role primarily offers remote work but requires flexibility for in-office training. Ideal candidates will have a strong background in customer service, excellent problem-solving skills, and the ability to work autonomously. This temporary position provides a unique opportunity to enhance your skills while contributing to a reputable company. If you thrive in a fast-paced environment and have a passion for helping customers, this is the perfect role for you. Join a supportive team and make a difference in customer experiences!

Qualifications

• Minimum 2 years experience in a call center environment required.
• Strong interpersonal and customer service skills are essential.

Responsibilities

• Handle customer communications via phone, email, and live chat.
• Resolve product or service issues efficiently and professionally.

Skills

Interpersonal skills

Customer service skills

Problem-solving abilities

Attention to detail

Organizational skills

Tech savvy

Ability to multitask

Professionalism

Job description

Connecting you to Customer Service jobs in Calgary!

About Staffing is an Alberta-based recruitment company that connects jobseekers to employers across Canada. Established in 1996, About Staffing is a BBB Accredited Business and a proud member of the Calgary Chamber of Commerce.

Our highly reputable client is looking to add multiple Customer Service Representatives to join their busy Calgary team. This role will primarily be remote; however, the successful candidate must be willing and able to work in the Calgary office for training or when required. This is a temporary position and will be running for approximately 4-6 weeks in length, with the possibility for extension.

Reporting to the Customer Support Manager, this person is responsible for handling incoming customer communications via phone, e-mail, and live chat. They are required to serve customers by providing product and service information, as well as resolving product and service issues in an efficient, professional, and positive manner.

The ideal candidate must have the ability to work autonomously and efficiently with great attention to detail to support the remainder of the team. Required is confidence, the ability to multitask and prioritize tasks as needed, and the knack for maintaining a friendly and positive attitude.

Duties and Responsibilities:

• Resolving product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, assisting and/or completing correction or adjustment, and following up to ensure resolution.
• Recording of timely, accurate, concise, and clear notes for all support queries and subscriber account activities.
• Data entry pertaining to the ongoing maintenance of customer subscriptions, within given guidelines.
• Customer support in relation to incoming emails.
• Provide assistance to the management team when necessary.
• Recommend products or services by collecting customer information and analyzing customer needs.
• Attract potential customers by answering questions and suggesting information about products and services, recognizing opportunities for product and solution promotion.
• General troubleshooting, as well as observation and communication of errors within the company system.
• Verifying subscriptions and client guidelines with a high level of accuracy.

Experience:

• A minimum of 2 years’ experience in a call centre environment is required.
• Previous experience using live chats is considered a strong asset.

Skills:

• Strong interpersonal and customer service skills.
• Professionalism and confidentiality.
• Excellent de-escalation and problem-solving abilities.
• Ability to work autonomously with little to no direction.
• Impeccable attention to detail.
• Strong organizational skills.
• Ability to prioritize tasks and pivot when needed.
• Quick learner and adaptable.
• Tech savvy and proficient in various computer platforms/software.

Base Salary: $18.50 per hour

Work Hours:

• 37.5 hours per week.
• 7:00am – 3:30pm.
• Monday – Friday.

Additional Notes:

• This opportunity does not include relocation. It will be the responsibility of the candidate should relocation be required.
• All applicants must be authorized to work in Canada to be considered for employment.

Equity. Diversity. Inclusion. At About Staffing, EDI has always been a business priority and is continually upheld in our business practices. The About Staffing team would like to thank everyone who applies and will contact those potential candidates who are suitable for the position based on the employer’s needs.

Frequently Asked Questions

What happens after I apply?

Our Recruitment Team will be notified once you have submitted your resume. They will review your resume against our current job postings. If you meet the employer’s requirements, a recruiter may be in touch to begin the recruitment process.

Please note we are only contacting applicants who meet the employer’s needs of the positions we are actively working on. We are constantly posting administration jobs so check back with us regularly.

For more FAQs, feel free to stop by our job seeker page.

Please reference Job ID:42410 in your application.

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