Customer Service Representative – Luxury Retail - English – Work from Home

TeleTech Holdings, Inc.; Montreal; Remote; CAD 35,000 - 55,000; Full time

Job summary

Join a dynamic team as a Customer Service Representative for a prestigious luxury retail brand, working remotely from Canada. This role is perfect for those passionate about providing exquisite, personalized service and who thrive in a fast-paced environment. You will engage with customers, assist them with their shopping needs, and resolve any inquiries with a touch of elegance. With a supportive culture focused on professional development and inclusivity, you will be part of a global team dedicated to delivering exceptional customer experiences. If you have a flair for fashion and a commitment to service excellence, this opportunity is designed for you.

Benefits

Paid Time Off (PTO)

Wellness and Healthcare Benefits

Tuition Reimbursement

Performance Bonus Opportunities

Qualifications

• 6 months of customer service experience required.
• Ability to read, write, and speak English is essential.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to resolve customer issues.

Skills

Customer Service

Communication

Problem Solving

Upselling

Education

High School Diploma or Equivalent

Job description

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Job Description - Customer Service Representative – Luxury Retail - English – Work from Home (042MG)

Customer Service Representative – Luxury Retail - English – Work from Home

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Customer Service Representative working remotely in Canada, you’ll be a part of bringing humanity to business. #experienceTTEC

This role is limited to residents of certain locations in Canada only. This position is open to residents of Alberta, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Quebec, and Saskatchewan.

Applications for this role will not be accepted from residents of British Columbia and Ontario or outside of Canada. These restrictions are for this opportunity only. You may qualify for other TTEC openings. Please continue to search TTECjobs.com.

What You’ll be Doing

Do you have a passion for exquisite, personalized service? Do you consider yourself a bit of a fashionista? In this role, you’ll support customers of an iconic global luxury retail brand. You’ll make use of your fashion sense and appreciation for exceptional service to help these exclusive customers to shop, resolve questions about their orders and resolve issues with white glove treatment.

You’ll report to your team leader. Seek to understand is one of our core values and working in a global company means working with teammates from around the world. As it’s important we understand one another, speaking English is required so that we can communicate with each other wherever we are.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Understand customers’ needs and provide alternative solutions including upselling products or services

What You Bring to the Role

• 6 months or more of customer service experience
• Ability to read, write, and speak English.
• High school diploma or equivalent
• Recognize, apply and explain your product or service knowledge
• Must already reside in Canada

What You Can Expect

• All positions are permanently remote and full-time
• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• A great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.