Customer Service Representatives

About Staffing Ltd.; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job description

Connecting you to Information Technology jobs in Calgary!

ABOUT STAFFING recruiters are Alberta’s experts in connecting candidates with Information Technology jobs. We focus on temporary, direct hire and temporary-to-direct hire placements in the corporate, industrial, management, and technical fields. We specialize in providing solutions for organizations that urgently need positions filled or that require confidentiality, which means you receive exclusive access to opportunities often unavailable anywhere else.

About Staffing’s recruitment specialists believe in a human-to-human approach to hiring. We read your resume, conduct person-to-person interviews, and make our matches to jobs based on what will benefit both the employee and the employer. As Master’s at Matching Culture, we can connect you with an extensive network of reputable employers. We evaluate each employer’s expectations, opportunities, and qualification and skill requirements, as well as their corporate culture. We use this information to do our best to place you in a position that aligns with your goals, motivations, personality, and values.

Job ID: 42257

Job Type: Direct Hire

Category: Information Technology – Customer Service Representatives

Location: Calgary, Alberta

Our favourite SE Calgary client, specializing in the finance industry, is seeking two rock star Customer Service Representatives (CSR) to join their tight-knit team. The current available shifts include a full-time overnight shift (12AM – 8AM) and a part-time evening shift (4PM – 12AM).

This role requires self-sufficient, self-motivated, and resourceful candidates who can think outside of the box with A-Z troubleshooting skills.

The ideal candidates will possess a good depth of knowledge and/or experience in customer service, ideally in a tech support or finance setting. They must be confident, analytical, and resourceful in order to properly support clients, vendors, and the rest of the customer service team.

Duties and Responsibilities:

• Handling vendor and client relations, over email, online chat, and phone
• Problem-solving and troubleshooting
• Handling tech support/customer service duties
• Responding to written inquiries in a professional manner
• Manually processing payments, transferring funds, and posting electronic payments
• Administrative tasks as needed

Education:

• High school diploma/equivalent
• Post-secondary in related field (asset)

Qualifications:

• Valid driver’s license and reliable vehicle
• A satisfactory criminal record check is required
• A satisfactory credit check is required
• Strong computer literacy
• Exceptional written communication skills

Experience:

• Previous experience in a customer service position is required
• Previous experience in a tech support position is considered an asset

Skills:

• Strong analytical nature
• Ability to work autonomously
• Loyal, eager, and willing to learn and grow within the role
• Self-starter with strong problem-solving skills
• Strong task accuracy and ability to troubleshoot effectively

Base Salary: $17 – 20 per hour

• Salary is based on experience
• Health benefit package provided
• RRSP matching program
• Bonuses
• Free parking

Work Hours:

• Full-time overnight shift: Sun – Thurs OR Tues – Sat (weekend availability required), 12:00AM – 8:00AM
• Part-time evening shift: Fri – Sun (weekend availability required), 4:00PM – 12:00AM

Remote Work:

• This position is not remote and requires on-site presence.

Additional Notes:

• This opportunity does not include relocation. It will be the responsibility of the candidate should relocation be required.
• All applicants must be authorized to work in Canada to be considered for employment.

The About Staffing Team would like to thank everyone who applies and will contact those potential candidates who are suitable for the position based on the employer’s needs.

Equity. Diversity. Inclusion. At About Staffing, EDI has always been a business priority and is continually upheld in our business practices. We accept applications from everyone and pride ourselves on being an equal opportunity employer.

We are inclusive, we listen and treat others with respect and sincerity, no matter the visible or invisible differences. We are committed to fostering an environment where everyone is heard and valued. You Be You—we insist.