Remote Call Center Representative (Manitoba)

MCI, LC; Canada; Remote; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking enthusiastic customer service representatives to join their remote team. In this role, you'll engage with customers across Canada, addressing inquiries, resolving issues, and enhancing their experience with the company's products and services. The ideal candidate is motivated, energetic, and ready to thrive in a dynamic environment. With comprehensive training and support, you'll be equipped to succeed and make a meaningful impact. Enjoy competitive compensation, incentives, and a range of benefits, including medical coverage and paid time off. This is a fantastic opportunity to grow your career in a supportive and rewarding workplace.

Benefits

Medical Coverage Options

Dental Coverage Options

Vision Coverage Options

Paid Time-Off

Casual Dress Code

Cash and Prize Contests

Qualifications

• Must be 18 years or older with a high school diploma or equivalent.
• Excellent communication skills and customer service orientation are essential.

Responsibilities

• Handle inbound customer inquiries and troubleshoot technical issues.
• Assist customers in adding or removing products and services.

Skills

Organizational Skills

Written Communication

Oral Communication

Typing Skills

Customer Service Orientation

Conflict Resolution

Problem Solving

Multi-tasking

Interpersonal Skills

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Windows Operating System

Job description

MCI is looking for Manitoba work at home customer service, help desk, technical support, and sales representatives to support April demand. In these roles, you will handle inbound customer inquiries, troubleshoot basic technical issues, and assist customers in adding or removing products and services.

All it takes to get started is for you to complete an easy online application and an informal interview with a talent acquisition specialist. If you do not have your equipment, MCI will provide it. You will need a home broadband connection.

POSITION RESPONSIBILITIES

WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?

This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.

Our entry-level Contact Center Representatives are responsible for the following tasks:

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunity and apply sales skills to upgrade
• Explain and position the products and processes with customers
• Appropriately escalate customer dissatisfaction with managerial team
• Ensure first call resolution through problem solving and effective call handling

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT?

MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem solving and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

CONDITIONS OF EMPLOYMENT

• Must be authorized to work in their country of residence (The United States or Canada)
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly, and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentives and prizes such as computers, tablets, phones, TVs, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90 days of employment, all employees are eligible to opt for our MEC medical plan after only 30 days of employment. Benefits options and plans vary slightly by location.

JUST A FEW OF THE BENEFITS

• Medical, Dental, and Vision Coverage Options
• Paid Time-Off
• Casual Dress Code
• Cash and Prize Contests

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources.