Remote Call Center Representative (Manitoba)

MCI; Manitoba; Remote; CAD 30,000 - 60,000; Full time

Job summary

MCI is seeking a Remote Call Center Representative in Manitoba to support customer inquiries and promote products. The ideal candidate will have strong communication skills, a high school diploma, and the ability to thrive in a fast-paced environment. This full-time position offers competitive hourly pay plus bonuses, along with various benefits including health insurance and career growth opportunities.

Benefits

Paid time off

Health benefits

Retirement plans

Disability and life insurance

Paid training

Qualifications

• Must be 18+ years old.
• Excellent communication skills required.
• Typing speed of 20+ WPM.

Responsibilities

• Listen to customers and resolve issues.
• Use systems for account management tasks.
• Identify sales opportunities.

Skills

Communication

Problem Solving

Conflict Resolution

Multi-tasking

Customer Service Orientation

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows OS

Job description

Remote Call Center Representative (Manitoba)

Join to apply for the Remote Call Center Representative (Manitoba) role at MCI.

Job Details

Location: Remote Work-at-Home
Type: Full-Time
Compensation: Hourly + Bonus

About MCI

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet our clients' diverse needs. We focus on excellence and innovation, establishing ourselves as a trusted industry partner.

Role Overview

We are seeking customer service, help desk, technical support, and sales representatives to support inbound customer inquiries, troubleshoot basic technical issues, and assist with product and service modifications. You will interact with hundreds of customers weekly to resolve support issues, promote new products, and ensure an excellent customer experience.

Application Process

To be considered, complete a full application on our careers page, including screening questions and a brief pre-employment test.

Key Responsibilities

1. Listen to customers, understand their needs, and resolve issues.
2. Use systems and technology for account management tasks.
3. Identify sales opportunities and apply sales skills to upgrade.
4. Explain and promote products and processes.
5. Escalate customer dissatisfaction appropriately.
6. Achieve first call resolution through problem solving and effective call handling.

Ideal Candidate Qualities

• Must be 18+ years old.
• High school diploma or equivalent.
• Excellent communication skills.
• Typing speed of 20+ WPM.
• Basic knowledge of Microsoft Office and Windows OS.
• Reliable with good attendance and punctuality.
• Ability to troubleshoot and follow up on issues.
• Conflict resolution, problem solving, negotiation skills.
• Customer service oriented, empathetic, patient.
• Multi-tasking and self-management skills.
• Team-oriented with strong interpersonal skills.
• Ability to thrive in a fast-paced, changing environment.

Additional Requirements

• Authorized to work in the country.
• Willing to undergo background/security checks and drug screening (not in Canada).

Benefits and Incentives

We offer competitive pay, paid time off, health benefits, retirement plans, disability and life insurance, career growth opportunities, paid training, and a fun, engaging environment.

Work Environment

This role is largely sedentary, requiring long periods sitting and using office equipment. Reasonable accommodations are available for qualified applicants with disabilities.

Diversity and Equal Opportunity

MCI values diversity and is committed to an inclusive environment, free from discrimination and harassment. We consider all qualified applicants regardless of protected characteristics.

Company Overview

MCI provides industry-leading solutions in customer experience, digital transformation, and business process outsourcing, with multiple locations and a diverse portfolio of services and subsidiaries.

Additional Information

This description provides a general overview and is not exhaustive. Responsibilities and requirements may evolve. Employment is at-will, and this document is not a contract.