Remote Customer Service Representative (Manitoba)

MCI, LC; Canada; Remote; CAD 30,000 - 45,000; Full time

Job summary

A rapidly growing company seeks call center representatives to support inbound and outbound customer service and sales projects. This entry-level role involves troubleshooting issues, promoting products, and ensuring excellent customer experiences. Paid training is provided, and no prior experience is required.

Benefits

Competitive pay

Regular reviews and incentives

Paid time off and holidays

Medical, dental, and vision benefits

Casual dress

Qualifications

• Must be 18+ years old.
• Reliable with good attendance.
• Ability to troubleshoot and follow up on issues.

Responsibilities

• Listening to customers and resolving issues.
• Using systems to manage accounts.
• Recognizing sales opportunities.

Skills

Communication skills

Problem-solving

Customer service orientation

Multi-tasking

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows

Job description

Looking for opportunities to work for a rapidly growing company? We are seeking call center representatives to support inbound and outbound customer service and sales projects for various clients. In this role, you will handle inquiries, troubleshoot basic technical issues, and provide quality products and services.

We offer a wide range of projects with schedules that vary by site and program, aiming to find suitable options for everyone. This entry-level position includes paid on-the-job training. Prior contact center experience is not required, but experience in customer service, tech support, inside sales, or back-office support is a plus.

Position Responsibilities

What does a Work at Home Contact Center Representative do?

This role involves supporting customer service, technical support, and sales interactions. You will engage with hundreds of customers weekly across the country to resolve issues, promote products, and ensure excellent customer experience. The ideal candidate is confident, engaged, team-oriented, and positive.

Responsibilities include:

• Listening to customers, understanding their needs, and resolving issues
• Using systems to manage accounts
• Recognizing sales opportunities and applying sales skills
• Explaining products and processes
• Escalating dissatisfaction appropriately
• Ensuring first call resolution through problem-solving

Candidate Qualifications

Wonder if you are a good fit?

All positive, driven, and confident applicants are encouraged to apply. Ideal candidates are motivated, energetic, and dedicated.

Qualifications include:

• Must be 18+ years old
• High school diploma or equivalent
• Excellent communication skills
• Typing speed of 20+ WPM
• Basic knowledge of Microsoft Office and Windows
• Reliable with good attendance and punctuality
• Ability to troubleshoot and follow up on issues
• Conflict resolution and problem-solving skills
• Customer service orientation
• Multi-tasking and self-management abilities
• Team-oriented and customer-focused
• Adaptability to fast-paced environments
• Interpersonal skills and relationship-building ability

Conditions of Employment

• Authorized to work in the job location
• Willing to undergo background/security checks and drug screening

Compensation and Benefits

We offer competitive pay, regular reviews, incentives, paid time off, holidays, and training. Benefits include medical, dental, vision, casual dress, and contests with prizes.

Physical Requirements

The role is sedentary, involving sitting/standing for long periods, using computers and phones, with occasional movement and lifting up to 40 pounds.

Additional Policies

We provide reasonable accommodations for disabilities and promote diversity and equality in the workplace. Our policies ensure a discrimination-free environment.

MCI is a leading provider of business process outsourcing and customer experience solutions, recognized for rapid growth and innovation.

Disclaimer

This job description provides a general overview and is not exhaustive. Duties and responsibilities may change, and employment can be terminated at any time.

COVID-19 Measures

We implement safety protocols, including social distancing, sanitization, temperature checks, and mask mandates, to protect our employees and candidates.