Remote Customer Service Specialist

AO Globe Life - Nzube Justin Ejifugha; Ottawa; Remote; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to join their remote team. This role is perfect for someone who thrives in a fast-paced environment and is committed to delivering exceptional client service. You will be responsible for resolving inquiries, maintaining client records, and contributing to process improvements. With opportunities for professional growth and a comprehensive benefits package, this position offers a unique chance to enhance your career while working from home. If you are self-directed, organized, and passionate about client relations, this is the role for you!

Benefits

Remote work arrangement

Comprehensive training programs

Health benefits

Dental benefits

Vision benefits

Career advancement opportunities

Qualifications

• Experience in client service roles with a focus on communication.
• Proficiency in software applications for managing customer relationships.

Responsibilities

• Provide expert client support through various communication channels.
• Maintain accurate client records and adhere to company policies.

Skills

Client service experience

Verbal communication skills

Written communication skills

Analytical skills

Problem-solving abilities

Organizational skills

Education

HLLQP License (willingness to obtain)

Tools

Customer relationship management software

Job description

Job Title: Customer Service Representative

Location: Remote – Ontario, Alberta, Manitoba, Saskatchewan, British Columbia

Type: Full-Time

Organization Overview:

AO Globe Life seeks a highly professional and results-oriented Customer Service Representative to deliver exceptional service and enhance client relations. This is a remote position requiring a self-directed individual with a commitment to excellence.

Responsibilities:

• Provide expert client support via multiple communication channels.
• Efficiently resolve client inquiries and concerns in accordance with company standards.
• Maintain accurate and comprehensive client records and documentation.
• Adhere strictly to all company policies, procedures, and regulatory guidelines.
• Contribute to process improvement initiatives through constructive feedback and proactive participation.
• Educate clients on products and services with clarity and professionalism.

Compensation and Benefits:

• Remote work arrangement (Work From Home).
• Comprehensive training and professional development programs.
• Competitive weekly compensation package commensurate with experience.
• Comprehensive health, dental, and vision benefits package.
• Opportunities for professional growth and career advancement within the organization.

Qualifications:

• Demonstrated experience in a client service role.
• Excellent verbal and written communication skills, with a focus on clarity and professionalism.
• Proficiency in relevant software applications for customer relationship management and communication.
• Strong analytical and problem-solving abilities to address client needs effectively.
• Self-directed and highly organized work style with the ability to manage time and prioritize tasks efficiently in a remote environment.
• Willingness to obtain the HLLQP License; comprehensive support will be provided.
• Must be a resident of Canada.

Application Process:

Qualified candidates are invited to submit a detailed resume and a formal cover letter outlining their relevant experience and qualifications.

AO Globe Life is an equal opportunity employer committed to diversity and inclusion in the workplace.