Customer Service Associate

Kent Building Supplies; Rothesay; On-site; CAD 30,000 - 40,000; Full time

Job summary

Kent Building Supplies is seeking a Customer Service Associate to efficiently manage customer transactions and provide excellent service. The role requires strong mathematical and communication skills, as well as the ability to work independently in a fast-paced environment. Responsibilities include processing sales, maintaining the checkout area, and assisting customers with their needs.

Qualifications

• Strong mathematical skills and basic computer system knowledge.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Process customer transactions, sales, and refunds through cash registers.
• Provide excellent customer service and maintain the checkout area.

Skills

Mathematical Skills

Communication

Problem Solving

Time Management

Education

Experience as a Retail Cashier

Job description

Job Description

Customer Service Associates are responsible for interacting with customers and managing all transactions efficiently and accurately while working with our computerized system.

Responsibilities

1. Process customer transactions, sales, and refunds through cash registers
2. Operate scanners and credit card/debit card terminals
3. Provide excellent customer service
4. Collect payments and bag purchases for customers
5. Keep the checkout area clean and orderly
6. Maintain front-end department merchandise
7. Answer front desk phone and direct calls
8. Assist other departments and functions as required
9. Able to learn and operate the applicable computer system (D365) used to process orders

Qualifications

• Strong mathematical skills and basic computer system knowledge
• Ability to work independently in a fast-paced environment
• Customer satisfaction-oriented
• Strong communication and time management skills
• Problem-solving and decision-making skills
• Experience as a Retail Cashier is an asset
• Ability to handle moderate physical demands: standing for 4 hours, lifting medium-sized merchandise up to 50 lbs.