Customer Service Agent (Fully Remote)

Globe Life - Kekoa Jacobs; Regina; Remote; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Remote Insurance Customer Service Agent to join their dynamic team. This role offers the opportunity to provide exceptional customer service from the comfort of your home, assisting clients with inquiries about their insurance policies and claims. Ideal candidates will possess excellent communication skills, previous customer service experience, and a tech-savvy approach to problem-solving. With a focus on career growth and a positive company culture, this position is perfect for self-starters looking to make a meaningful impact in a supportive environment.

Benefits

Competitive performance-based bonuses

Flexible work hours

Comprehensive training

Opportunities for career growth

Positive company culture

Qualifications

• Excellent communication and interpersonal skills are essential.
• Previous customer service experience, preferably in insurance, is required.

Responsibilities

• Provide top-notch customer service via phone, email, and chat.
• Assist clients with inquiries about their insurance policies and claims.

Skills

Communication Skills

Customer Service Experience

Problem-Solving Abilities

Attention to Detail

Tech-Savvy

Tools

CRM Software

Communication Tools

Job description

Customer Service Agent (Fully Remote)

Location: Work from Anywhere!

Are you a people person with a passion for helping others? Do you thrive in a dynamic, remote environment? Join our team as a Remote Insurance Customer Service Agent and make a difference from the comfort of your home!

What You'll Do:

1. Provide top-notch customer service via phone, email, and chat.
2. Assist clients with inquiries about their insurance policies and claims.
3. Educate customers on available products and services.
4. Resolve issues with a positive, solution-oriented approach.
5. Maintain accurate records of customer interactions and transactions.

What We're Looking For:

1. Excellent communication and interpersonal skills.
2. Previous customer service experience, preferably in insurance or a related field.
3. Strong problem-solving abilities and attention to detail.
4. Tech-savvy with proficiency in using CRM software and communication tools.
5. A self-starter who is comfortable working independently.

What We Offer:

1. Competitive performance-based bonuses.
2. Flexible work hours and a fully remote setup.
3. Comprehensive training and ongoing support.
4. Opportunities for career growth and professional development.
5. A positive, inclusive company culture that values teamwork and innovation.

About Us:

At AO Globe Life, we believe in providing peace of mind and financial security to individuals and families. Founded on the principles of integrity, compassion, and innovation, we are dedicated to helping our clients navigate life’s uncertainties with confidence.

Join Us!

If you’re ready to take your customer service career to the next level, we want to hear from you! Apply today and become a part of our dedicated team that puts customers first.