Customer Service Agent (Fully Remote)

Globe Life - Kekoa Jacobs; Ottawa; Remote; CAD 40,000 - 55,000; Full time

Job summary

A leading company in the insurance sector is seeking a Remote Insurance Customer Service Agent to provide exceptional service from home. This role involves assisting clients with their inquiries, educating them on products, and resolving issues effectively. The ideal candidate will possess excellent communication skills and a strong customer service background, thriving in a remote work environment.

Benefits

Competitive performance-based bonuses

Flexible work hours

Comprehensive training and ongoing support

Opportunities for career growth

Positive, inclusive company culture

Qualifications

• Previous customer service experience, preferably in insurance or a related field.
• A self-starter who is comfortable working independently.

Responsibilities

• Provide top-notch customer service via phone, email, and chat.
• Assist clients with inquiries about their insurance policies and claims.
• Maintain accurate records of customer interactions and transactions.

Skills

Communication

Interpersonal Skills

Problem-Solving

Attention to Detail

Tech-Savvy

Tools

CRM Software

Communication Tools

Job description

Customer Service Agent (Fully Remote) Location : Work from Anywhere!

Are you a people person with a passion for helping others?

Do you thrive in a dynamic, remote environment?

Join our team as a Remote Insurance Customer Service Agent and make a difference from the comfort of your home!

What You'll Do : Provide top-notch customer service via phone, email, and chat.

Assist clients with inquiries about their insurance policies and claims.

Educate customers on available products and services.

Resolve issues with a positive, solution-oriented approach.

Maintain accurate records of customer interactions and transactions.

What We're Looking For : Excellent communication and interpersonal skills.

Previous customer service experience, preferably in insurance or a related field.

Strong problem-solving abilities and attention to detail.

Tech-savvy with proficiency in using CRM software and communication tools.

A self-starter who is comfortable working independently.

What We Offer : Competitive performance-based bonuses.

Flexible work hours and a fully remote setup.

Comprehensive training and ongoing support.

Opportunities for career growth and professional development.

A positive, inclusive company culture that values teamwork and innovation.

About Us : AO Globe Life At AO Globe Life, we believe in providing peace of mind and financial security to individuals and families.

Founded on the principles of integrity, compassion, and innovation, we are dedicated to helping our clients navigate life’s uncertainties with confidence.

Join Us!

If you’re ready to take your customer service career to the next level, we want to hear from you!

Apply today and become a part of our dedicated team that puts customers first.