Remote Customer Support / Pharmaceutical Distribution (Canada)

TalentWorldGroup Plc.; Quebec; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading company in healthcare logistics is seeking a Patient Care Logistics Coordinator to provide exceptional support in a fully remote role. Ideal candidates are bilingual in Canadian French and English, with strong customer service skills and experience in medical logistics. Responsibilities include managing inquiries, coordinating deliveries, and resolving complaints, all while ensuring high-quality service. Join a dynamic team dedicated to redefining remote healthcare support.

Benefits

Career growth and development potential

Gamification program

Fully remote work environment

Qualifications

• Minimum 4 to 6 years of customer service or supply chain experience.
• Fluency in Canadian French and English required.

Responsibilities

• Act as the first point of contact for patients and clinics.
• Manage order entry and customer inquiries.
• Resolve moderately complex customer complaints.

Skills

Communication

Multitasking

Organizational Abilities

Education

High School Diploma

Bachelor's Degree in Life Sciences

Job description

Patient Care Logistics Coordinator / Medical Delivery Customer Support Representative

Remote Canada (Bilingual: Canadian French and English)

Training Start Date: June 16, 2025 | Application Deadline: May 30, 2025

About Us

TalentWorldGroup Plc. is a revolutionary multilingual contact center committed to building the workplace of the future. We offer a dynamic, fully remote work environment for top-tier professionals around the globe. As a people-first company, we are driven by innovation, inclusivity, and a passion for exceptional service.

We are currently seeking bilingual professionals based in Canada, fluent in Canadian French and English, to join our remote team in a Patient Care Logistics support role for a premium client in the pharmaceutical and healthcare logistics sector.

Role Overview

In this remote position, you will serve as the first point of contact for patients, clinics, and medical professionals. You will handle inquiries, coordinate medical deliveries, manage orders, and support logistical aspects related to home-based pharmaceutical services. Strong comprehension of medical terminology, attention to detail, and the ability to process dense information are essential for success in this role.

Key Responsibilities

Order Management & Inquiries

• Act as the first point of contact via phone, fax, email, or online for customer inquiries and service/product complaints.
• Manage order entry for home patients and clinics.
• Accurately document all interactions following internal procedures.
• Redirect complex issues to appropriate teams (e.g., medical inquiries or technical support).
• Expedite urgent customer orders.
• Investigate and resolve issues related to shipments, returns, credits, and orders.
• Provide guidance and support to new team members as needed.
  
  
  

Business Support

• Process and issue credits and returns.
• Set up new patients and maintain accurate records throughout the onboarding process.
• Review and manage departmental reports and patient travel logistics.
• Recover medical hardware from patients who exit the program.
• Maintain and update patient prescription records.
• Participate in team meetings and required training sessions.
• Complete assigned courses through the company's training platform.
  
  
  

Complaint Resolution

• Resolve moderately complex customer complaints using sound judgment and documented procedures.
• Adhere strictly to company guidelines on complaint handling and documentation.
  
  
  

Qualifications

Required

• Fluency in Canadian French and English (spoken and written).
• High school diploma.
• Minimum 4 to 6 years of customer service or supply chain experience.
• Excellent verbal and written communication skills.
• Strong multitasking and organizational abilities.
• Proven ability to lead conversations, ask the right questions, and interact with various medical professionals (including RNs and clinicians).
• Experience handling sensitive and detailed information.
• Comfort with metrics-based performance environments.
  
  
  

Preferred

• Bachelors degree in Life Sciences, Health Sciences, or a related field.
• Prior experience in medical logistics, medical records, billing, home health, or clinical support.
• Proficiency in medical or pharmaceutical terminology and supply chain workflows.
  
  
  

Work Schedule

Training Period

• Duration: 5 weeks (starting June 16, 2025)
• Schedule: Monday to Friday, 9:00 AM 5:00 PM EST, Monday to Friday
• Fully remote and paid training
  
  
  

Production Hours

• Operating Hours: 8:00 AM 6:00 PM EST, Monday to Friday
• Minimum: 30 hours/week
• Up to: 40 hours/week depending on project needs
  
  
  

Technical Requirements

• Wired broadband internet connection
• Computer with:
• Minimum 1.8GHz (64-bit preferred)
• 8GB RAM or higher
• Minimum 10GB free storage
• Screen resolution: 1920x1080 preferred
  
• Wired USB headset
• Operating system:
• Windows 11 or later
• macOS 13 or later
  
  
  

Compensation & Benefits

• Hourly rate during training: $17 USD/hour
• Hourly rate post-training: $19 USD/hour
• Fully remote, home-based work environment
• Long-term project-based opportunities
• Career growth and development potential
• Long-term cooperation agreement
• Career development
• Gamification program (make more money, get holiday paid hours).
  
  
  

If you have the expertise, empathy, and commitment to support patients in a fast-paced, impactful role, we welcome your application. Join us as we continue to redefine what remote healthcare support can look like.

Apply by May 30, 2025 to be considered for the June training cohort.