Customer Service Representative

National Seating & Mobility; Red Deer; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company dedicated to enhancing the lives of individuals with mobility challenges. As a Customer Service Representative, you'll play a crucial role in transforming lives through personalized mobility solutions. You'll engage with clients, assist them in selecting suitable medical equipment, and ensure their satisfaction by resolving any issues. This rewarding position offers a competitive wage, employer-paid benefits, and generous paid time off, allowing you to maintain a healthy work-life balance. If you're passionate about making a difference, this is the opportunity for you!

Benefits

Employer-paid benefits

RRSP matching program

Generous paid time off

Company-sponsored events

Branded company attire

Qualifications

• Experience in customer service for technical items/services.
• Proficient in managing information in IT systems.

Responsibilities

• Assist customers with equipment selection and resolve issues.
• Organize repairs and maintain client records efficiently.

Skills

Customer Service

Communication Skills

Organization Skills

Microsoft Outlook

Microsoft Excel

Problem Solving

Education

High School Diploma

Experience in Customer Service

Job description

Job Details

Description

Join Our Team as a Customer Service Representative!

At National Seating & Mobility (NSM), we provide complex rehabilitation seating, mobility, and positioning systems. With a dedicated network of professionals across Canada, we specialize in delivering personalized mobility solutions that enhance independence, safety, and comfort for our clients. Our mission is to empower individuals of all ages with mobility challenges, offering reassurance to families and caregivers while providing exceptional clinical support to therapists and healthcare professionals.

We are looking for a Customer Service Representative to join our team and help us continue our mission of transforming lives through mobility solutions.

Scope

As a Customer Service Representative, the employee shall interact with clients to provide the necessary support regarding the medical equipment at NSM and help resolve any issues or complaints to reach their needs and achieve their satisfaction.

Position Reports To: Branch Manager or Customer Service Manager (depending on the size of the organization)

Role And Responsibilities / Essential Functions

• Greet and assist in-store customers.
• Assist customers with the selection of suitable equipment.
• Answer phone calls to provide helpful solutions and set up deliveries of equipment to customers’ homes.
• Establish a working relationship with therapists and other healthcare professionals for equipment demos, trials, or rentals.
• Organize repairing services for wheelchairs, lifts, and other medical equipment over the phone.
• Prepare quotes, send emails, schedule appointments, and maintain client records.
• Track down medical equipment from other locations.
• Administer the equipment reservation and rental process, requiring attention to detail, understanding of our computer system, and good paperwork organization skills.
• Record customer deliveries, billings, reservations, and services, and prepare work orders and customer orders.

Competencies / Skills

• Handle multiple customer calls and in-person customer visits.
• Manage information in IT systems.
• Offer and create solutions based on client inquiries.
• Previous experience in customer service for technical items/services.
• Manage time effectively in job duties.
• Excellent communication, organization, and listening skills.
• Proficient with Microsoft Outlook and Excel.

Why Join NSM?

• A rewarding career where you make a real difference in people’s lives.
• Employer-paid benefits, ensuring your health and well-being.
• RRSP matching program, helping you invest in your future.
• Generous paid time off, because work-life balance matters.
• Company-sponsored events, fostering a fun and inclusive team culture.
• Branded company attire, so you can represent NSM with pride.
• Competitive wage, $20-$23 for this role with annual merit reviews.

If you’re passionate about making a difference and want to be part of a team that transforms lives through mobility solutions, we’d love to hear from you!