Bilingual Customer Service Representative: Part-time Salaried Role (Remote)

Labtician Ophthalmics Inc.; Canada; Remote; CAD 30,000 - 45,000; Part time

Job summary

A leading company in the Canadian eyecare marketplace is seeking a Bilingual Customer Service Representative. This remote, part-time role involves providing exceptional support to clients in the optometric field. The ideal candidate is fluent in English and French, with a strong customer service background. Join a progressive team dedicated to advancing visual health.

Qualifications

• Minimum 2 years of customer service experience in a B2B environment.
• Excellent communication skills in English and French.

Responsibilities

• Responding to customer inquiries via phone, email, and chat.
• Processing orders and returns accurately in our system.

Skills

Communication

Problem Solving

Customer Service

Education

High school diploma

College certificate

Tools

Microsoft Office

Job description

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Labtician is a fully integrated commercialization company in the Canadian eyecare marketplace. Labtician’s purpose is to “Advance the Visual Health of Patients”. We specialize in manufacturing and commercializing medical devices, natural health products, pharmaceuticals, tissues, and supplies to ophthalmologists and optometrists to help manage, treat, and ease various eye conditions for patients.

We are a well-respected, innovative company that offers a progressive, respectful work environment. Our corporate culture fosters innovation and customer collaboration.

Job Description:

The Bilingual Customer Service Representative (CSR) is the first point of contact for our clients, providing outstanding support and ensuring a seamless experience. This is a remote, work-from-home position, working 20 hours a week in the Eastern Time Zone. Candidates across Canada are welcome to apply, with a preference for those in Ontario and Quebec.

The CSR role primarily involves handling inbound calls and orders in English or French from business/medical customers in the optometric or ophthalmic fields.

Customer Support Responsibilities include:

• Responding to customer inquiries via phone, email, and chat promptly and professionally
• Providing product information, order status updates, and resolving delivery or billing issues
• Processing orders and returns accurately in our system
• Collaborating with operations, sales, and technical support teams
• Maintaining detailed and accurate records of customer interactions and transactions
• Handling sensitive information with discretion
• Updating product and customer data in our CRM and inventory systems
• Responding to inquiries or prospects from marketing/social media outreach
• Building rapport with prospects and customers via phone or online

Qualifications:

• High school diploma or college certificate (post-secondary education is an asset)
• Minimum 2 years of customer service experience, preferably in a B2B environment
• Excellent communication and listening skills in English and French (both written and verbal)
• Strong problem-solving skills with a customer-first mindset
• Comfortable working independently in a remote setting
• Proficient in Microsoft Office and experienced with systems
• Proven track record of excellent customer service
• Legally eligible to work in Canada
• Quick learner capable of developing product and industry knowledge

Seniority Level

• Entry level

Employment Type

• Part-time

Industry

• Hospitals and Health Care

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Location: Craigmawr Beach, Ontario, Canada. Posted 2 weeks ago.