Deskside Technician

Stefanini; Ontario; On-site; CAD 50,000 - 70,000; Full time

Job summary

Stefanini Group is seeking a Deskside Technician to provide essential hardware and software support for a globally recognized company. The role involves diagnosing and resolving technical issues, ensuring excellent customer service, and requires a minimum of 3 years of experience in corporate desk side support. Join a dynamic team and enjoy comprehensive benefits including medical, dental, and tuition reimbursement.

Benefits

401(k)

Paid time off

Tuition reimbursement

Medical insurance

Dental insurance

Vision insurance

Qualifications

• 3+ years corporate desk side support experience.
• Experience troubleshooting Lenovo PCs and Microsoft Office.
• Excellent troubleshooting and communication skills.

Responsibilities

• Provide hardware/software support services to onsite clients.
• Diagnose and implement repair solutions for system failures.
• Troubleshoot network devices for connectivity.

Skills

Troubleshooting

Customer Service

Communication

VPN

Active Directory

Tools

Symantec Endpoint Protection

SCCM

RDP

Job description

Details : Stefanini Group is looking for a Deskside Technician for a globally recognized company! For interested applicants, click the apply button or you may reach out to Micah Andres at [phone] / [e-mail] for faster processing. Thank you!

Who we are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

1. Provide hardware / software support services to onsite client including break / fix
2. Implement virus detection and eradication procedures
3. Diagnose end-user system failures and implement repair solutions
4. Diagnose printer and other peripheral device failures and implement repair solutions
5. Troubleshoot network devices to ensure connectivity from the PC to the Network

What do you need to succeed?

• 3+ years corporate desk side support experience with emphasis on supporting Windows 7 and Windows 10
• Experience troubleshooting and replacing hardware on Lenovo PCs
• Experience using Active Directory
• Supporting Microsoft Office 2007, 2016, MS Lync, Outlook Web App (OWA), and Outlook 2016 client
• Troubleshooting wireless connectivity issues
• Quality customer service skills
• VPN experience
• Basic hardware printer support experience
• Experience with Symantec products including Endpoint Protection, BitLocker, SCCM, and RDP
• Knowledge of multiple manufacturers and operating systems
• Excellent troubleshooting skills
• Ability to work independently and in a team
• Strong communication skills, both verbal and written
• Ability to complete assignments independently
• Support research skills
• Customer-oriented attitude
• Ability to travel locally and in-state, if needed, with a valid driver’s license and proof of auto insurance
• Attendance and schedule adherence
• Physical ability to walk, bend, lift up to 50 pounds, and engage in labor-related duties
• Fundamental knowledge and application of field-specific practices and procedures

What you'll get

• Work with talented professionals in a global environment
• Comprehensive benefits including 401(k), paid time off, tuition reimbursement, medical, dental, and vision insurance
• Participation in professional development programs through Stefanini University and other virtual trainings

Why we're different

• Brazilian and privately owned
• Agility, flexibility, and innovation are core to our culture
• Flat organizational structure for faster communication and decision-making