Deskside Technician I

Stefanini, Inc; Windsor; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Deskside Technician I to provide exceptional onsite support in a corporate environment. This role involves troubleshooting hardware and software issues, deploying IT equipment, and ensuring smooth operations for end users. With a focus on effective communication and technical expertise, you will play a crucial role in maintaining IT efficiency. Join a dynamic team where your contributions will directly impact the success of the organization and enhance user experiences. If you are passionate about technology and enjoy problem-solving, this opportunity is perfect for you.

Qualifications

• Minimum 1 year of onsite or helpdesk support experience.
• Strong troubleshooting skills and ability to remain composed under pressure.

Responsibilities

• Provide Windows, software, and hardware support onsite in a corporate environment.
• Stage, provision, and deploy IT equipment to end users.

Skills

Troubleshooting Skills

Microsoft Office

Office 365

Communication Skills

Education

High School Diploma

Tools

Ticketing Software

Job description

Job Details

Deskside Technician I

Location: Windsor, ON

Posted: 4/17/2025

Job Description

Job ID#: 60235

Category: Deskside Technician I

Type: Full Time

Duration: Contract

Remaining Positions: 1

About Us

For over 37 years, Stefanini has been helping enterprises increase IT operational efficiency and leverage technology to empower their businesses. Our services include IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization. Recognized for innovation, we operate globally with over 30,000 employees across 77 offices in 41 countries.

Job Responsibilities

• Provide Windows, software, and hardware support onsite in a corporate environment.
• Stage, provision, and deploy IT equipment to end users following best practices.
• Configure, troubleshoot, and deploy mobile devices and audiovisual equipment.
• Troubleshoot VPN and VDI connectivity issues.
• Follow knowledge base articles for issue resolution.
• Manage workload using ticketing software.
• Prioritize and complete tasks independently and within a team.
• Communicate technical information effectively to non-technical audiences.
• Provide Smart Hands remote support for offsite resolver groups.
• Manage inventory and perform asset audits.
• Perform other duties as assigned.

Job Requirements

• Minimum 1 year of onsite or helpdesk support experience.
• Strong troubleshooting skills.
• Ability to remain composed under pressure.
• Experience with Microsoft Office and Office 365.
• Physical ability to walk, bend, stand for extended periods, and lift up to 50 pounds.
• Maintain a neat and professional appearance and work area.
• High School Diploma or equivalent.
• Valid driver's license.
• Ability to pass drug screening and background check.
• Adherence to shift schedules.

Compensation: $22.00 - $24.00 per hour

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