Sr. Deskside Technician

Stefanini North America and APAC; Windsor; On-site; CAD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Sr. Deskside Technician to enhance their IT support team. This role involves providing exceptional onsite support for Windows and software issues, managing IT assets, and mentoring fellow team members. With a focus on advanced troubleshooting and user communication, you will play a vital role in ensuring smooth IT operations. If you thrive in a dynamic environment and are passionate about technology and user support, this opportunity is perfect for you. Join a company that values innovation and employee development, and make a significant impact in the IT services sector.

Qualifications

• 2+ years of experience in corporate computer support focused on Microsoft Windows.
• Strong troubleshooting skills and experience with imaging software.
• Ability to handle challenging user support situations professionally.

Responsibilities

• Provide onsite Windows, software, and hardware support in a corporate environment.
• Diagnose and troubleshoot a variety of technology issues.
• Guide and mentor team members in advanced technical procedures.

Skills

Microsoft Windows

Advanced Troubleshooting

Microsoft Office/Office 365

SCCM

Intune

Active Directory

Remote Desktop Support

User Support Communication

Education

High School Diploma or equivalent

Tools

SCCM

Intune

Autopilot

Job description

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Who We Are

For 37+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 30,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.

Job Description

• Provide Windows, software, and hardware support, onsite in a corporate environment
• Stage, provision, and deploy IT machines to end users following best business practices
• Diagnose, troubleshoot, and implement fixes for a variety of technology issues
• Configure, troubleshoot, and deploy mobile devices & other audio/visual equipment
• Troubleshoot VPN, and VDI connectivity
• Create, modify, and follow appropriate KB articles
• Manage workload via ticketing software
• Prioritize and complete work in a group and independently with minimal supervision
• Communicate technical information to non-technical audiences
• Provide remote support for offsite resolver groups
• Inventory management of IT assets including asset auditing
• Provide 'White Glove' support for senior leadership and VIPs
• Guide and mentor team members in advanced technical procedures
• Other duties as assigned

Job Requirements

• 2+ years corporate computer support with strong emphasis on Microsoft Windows
• Advanced troubleshooting skills
• Experience with Microsoft Office/ Office 365 suite
• Experience with imaging software and data migration tools (e.g., SCCM, Intune, Autopilot)
• Knowledge of Active Directory (OU/Domain Trust)
• Understanding of Windows architecture including permissions and registry
• Experience with endpoint protection and encryption (Bitlocker)
• Remote desktop support skills
• Ability to handle challenging user support situations professionally
• High School Diploma or equivalent
• Ability to perform troubleshooting and research complex issues
• Physical ability to walk, bend, stand, and lift up to 50 pounds
• Availability for on-call and after-hours support
• Valid driver’s license and pass background checks

Desired Characteristics

• A+ Certification
• Microsoft Certified Professional (MCP)
• ITIL Foundations
• Lean Six Sigma
• Experience with Mac/Apple devices
• Networking knowledge (Active Directory, Domain Trust)
• Experience in client and leadership communication, training, and mentoring

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Engineering and IT
• Industries: IT Services and Consulting

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