Deskside Technician

Jobs via Dice; Ontario; On-site; CAD 50,000 - 70,000; Full time

Job summary

A global IT services provider is seeking a Deskside Technician in Ontario. This role involves providing hardware and software support, troubleshooting network devices, and ensuring client satisfaction. Candidates should have at least 3 years of desk side support experience, especially with Windows systems, and possess strong customer service skills. The position offers comprehensive benefits and opportunities for professional development.

Benefits

Comprehensive benefits including 401(k), paid time off, tuition reimbursement, and health insurance

Opportunities for professional development through Stefanini University and virtual training programs

Qualifications

• 3+ years of corporate desk side support experience, especially with Windows 7 and 10.
• Experience troubleshooting and replacing hardware on Lenovo PCs.
• Proficiency with Microsoft Office 2007 and 2016, including MS Lync and Outlook.

Responsibilities

• Provide hardware/software support to onsite clients, including break/fix services.
• Diagnose and repair end-user system failures and printer issues.
• Troubleshoot network devices to ensure connectivity.

Skills

Customer service skills

Wireless connectivity troubleshooting skills

VPN experience

Basic printer support knowledge

Tools

Active Directory

Symantec Endpoint Protection

BitLocker

SCCM

RDP

Job description

Stefanini Group is seeking a Deskside Technician for a globally recognized company!

Interested applicants can click the apply button or contact Micah Andres for faster processing. Thank you!

Who we are

Stefanini is a full-service global provider of IT services, including application development, outsourcing, IT infrastructure support, systems integration, consulting, and staffing for Fortune 1000 companies worldwide. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

• Provide hardware/software support to onsite clients, including break/fix services
• Implement virus detection and removal procedures
• Diagnose and repair end-user system failures
• Diagnose and repair printer and peripheral device issues
• Troubleshoot network devices to ensure connectivity

What do you need to succeed?

• 3+ years of corporate desk side support experience, especially with Windows 7 and 10
• Experience troubleshooting and replacing hardware on Lenovo PCs
• Proficiency with Active Directory
• Experience supporting Microsoft Office 2007 and 2016, including MS Lync, Outlook Web App, and Outlook 2016 client
• Wireless connectivity troubleshooting skills
• Customer service skills
• VPN experience
• Basic printer support knowledge
• Experience with Symantec Endpoint Protection, BitLocker, SCCM, and RDP

What you'll get

• Work with talented professionals in a global environment
• Comprehensive benefits including 401(k), paid time off, tuition reimbursement, and health insurance
• Opportunities for professional development through Stefanini University and virtual training programs

Why we're different

• Brazilian, privately owned company with a focus on agility, flexibility, and innovation
• Flat organizational structure for faster communication and decision-making

Additional requirements include the ability to travel locally, a valid driver's license, and physical ability to perform labor-related duties involving lifting up to 50 pounds.

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