Deskside Technician II

Stefanini North America and APAC; Mississauga; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading IT services provider is seeking an Entry-Level Technical Support Specialist to assist in a corporate environment. The role involves providing desktop support for Mac and Windows systems, troubleshooting hardware and software issues, and maintaining IT asset inventory. Ideal candidates will have a positive attitude, strong communication skills, and a willingness to learn. Comprehensive benefits and opportunities for professional development are offered.

Benefits

401(k)

Paid Time Off

Tuition Reimbursement

Medical Insurance

Dental Insurance

Vision Insurance

Qualifications

• Experience supporting Mac OS, Windows OS, Microsoft Office, and PC hardware.
• Excellent verbal and written communication skills.
• Ability to research and troubleshoot complex technical issues.

Responsibilities

• Support IT equipment in a large corporate environment.
• Provide desktop/laptop technical support (Mac and PC).
• Track and resolve customer incidents and requests.

Skills

Technical Support

Communication

Troubleshooting

Customer Service

Mac OS

Windows OS

Microsoft Office

AV Conferencing Systems

Inventory Management

Education

High School Diploma

Tools

A+ Certification

Microsoft Certified Professional

ITIL Foundations

Lean Six Sigma

Job description

Who We Are

Stefanini is a full-service global provider of offshore, onshore, and nearshore IT services, including application development, outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting, and strategic staffing to Fortune 1000 enterprises worldwide. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

1. Support IT equipment in a large corporate environment.
2. Provide desktop/laptop technical support (Mac and PC).
3. Manage Windows 7/10 operating systems.
4. Support mobile devices, printers, scanners, wireless, VPN, etc.
5. Perform IMAC Support - IT equipment Install/Move/Add/Change.
6. Maintain repairs, spare parts, and components.
7. Research and troubleshoot problems.
8. Maintain system configurations and documentation.
9. Track and resolve customer incidents and requests through the client's ticketing tool.
10. Troubleshoot and resolve hardware and software issues for Windows devices.
11. Handle backup, restoration, and migration of user data.
12. Provide Smart Hands support with networking, server, and telecommunications technologies.
13. Support printers and peripheral devices.
14. Manage inventory of IT assets, including asset auditing.
15. Research and follow appropriate KB articles.
16. Work on-call and support after-hours as needed.
17. Potentially provide executive support.
18. Perform various other deskside service tasks.
19. Support at other client locations as required.
20. Perform other duties as assigned.

What do you need to succeed?

1. Experience supporting Mac OS, Windows OS, Microsoft Office, smartphones, AV conferencing systems, printers, and PC hardware.
2. Maintain a positive attitude, even under stress.
3. Experience supporting remote facilities and users.
4. Excellent verbal and written communication skills.
5. High professionalism and strong personal interaction skills.
6. Ability to research and troubleshoot complex technical issues.
7. Ability to prioritize and complete tasks with minimal supervision.
8. Physical ability to walk, bend, stand for long hours, and lift up to 50 pounds.
9. Willingness to learn new technologies.
10. High School Diploma required.
11. Experience with deskside/end-user computer support in a corporate environment.
12. Proven ability to handle challenging, rapid-response user support.
13. Ability to organize multiple tasks effectively.

Desired Characteristics

1. A+ Certification
2. Microsoft Certified Professional (MCP)
3. ITIL Foundations
4. Lean Six Sigma

Job Requirements

• Same as "What do you need to succeed?" section above.

What You'll Get

• Work with talented professionals in a global environment.
• Comprehensive benefits including 401(k), paid time off, tuition reimbursement, medical, dental, and vision insurance.
• Opportunities for professional development through Stefanini University and virtual training programs.

Why we're different

• Brazilian, privately owned company.
• Agility, flexibility, and innovation are core to our culture.
• Flat organizational structure for faster communication and decision-making.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• IT Services and IT Consulting