Deskside Technician II

Stefanini North America and APAC; Windsor; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Deskside Technician II to provide exceptional IT support in a dynamic corporate environment. This role involves troubleshooting hardware and software issues, deploying IT machines, and managing inventory of IT assets. With a focus on professionalism and strong interpersonal skills, you'll be part of a team that values efficiency and innovation. If you're passionate about technology and eager to make a difference, this is the perfect opportunity for you to grow your career in IT.

Qualifications

• 1+ year of corporate deskside support or equivalent experience.
• Ability to troubleshoot various technologies and communicate effectively.

Responsibilities

• Provide onsite Windows, software, and hardware support in a corporate environment.
• Diagnose and troubleshoot various technologies, managing workload via ticketing software.

Skills

Troubleshooting Skills

Microsoft Office / Office 365

Imaging Software

Data Migration Tools (SCCM, Intune)

Endpoint Protection (BitLocker)

Remote Support Tools

Basic Network Knowledge

Professionalism

Education

High School Diploma

Tools

SCCM

Intune

Job description

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Who We Are

For 37+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our services include IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization. With offerings aligned with market trends such as automation, cloud, IoT, and UX, the company has received several awards for innovation. We have over 30,000 employees across 77 offices in 41 countries.

Job Description

• Provide Windows, software, and hardware support onsite in a corporate environment
• Stage, provision, and deploy IT machines to end users following best practices
• Diagnose, troubleshoot, and implement fixes for various technologies
• Configure, troubleshoot, and deploy mobile devices & audio/visual equipment
• Troubleshoot VPN and VDI connectivity
• Follow appropriate KB articles
• Manage workload via ticketing software
• Prioritize and complete work independently and in groups
• Communicate technical information to non-technical audiences
• Provide remote support for offsite resolver groups
• Manage inventory of IT assets, including auditing
• Other duties as assigned

Job Requirements

• +1 year of corporate deskside support or equivalent experience
• Excellent troubleshooting skills
• Ability to remain composed during challenging, rapid-response user support
• Experience with Microsoft Office / Office 365
• Experience with imaging software and data migration tools (e.g., SCCM, Intune)
• Experience with endpoint protection and encryption (BitLocker)
• Familiarity with remote support tools
• High School Diploma or equivalent
• Valid driver's license
• Ability to walk, bend, stand for extended periods, and lift up to 50 pounds
• Professionalism and strong personal interaction skills
• Maintain a neat work area and appearance
• Ability to pass drug screening and background check
• Adherence to shift schedules

Desired Characteristics

• A+ Certification
• Microsoft Certified Professional (MCP)
• Knowledge of Windows architecture and permissions
• Experience with Mac/Apple devices is a plus
• Basic network knowledge (Active Directory, domain trust)

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• IT Services and Consulting

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