Field Adjuster - Property Claims - Greater Vancouver Area

Aviva; Vancouver; On-site; CAD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking Field Adjusters to join their Property Claims team in the Greater Vancouver Area. This role involves conducting inspections, assessing damages, and negotiating claims to ensure customer satisfaction. With a strong emphasis on teamwork and community values, the company offers a supportive environment that fosters professional growth and development. Employees enjoy a comprehensive rewards package, including competitive salaries, bonuses, and health benefits, making this an exciting opportunity for those passionate about making a difference in the insurance industry.

Benefits

Annual bonus eligibility

Retirement savings plan

Health benefits

Wellness programs

Volunteer opportunities

Competitive vacation package

Extra days off option

Career development opportunities

Qualifications

• 2+ years of experience as an adjuster handling Personal and Commercial Lines claims.
• Strong background in Property Insurance and Customer Service.

Responsibilities

• Complete on-site and virtual inspections of personal and commercial claims.
• Investigate by meeting with insureds, third parties, and witnesses.

Skills

Property Insurance

Customer Service

Claims Handling

PC Skills

Damage Scoping

Tools

Hover

Job description

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We are currently hiring for Field Adjusters to join our Property Claims team in the Greater Toronto Area: Greater Vancouver Area.

Come join our team!

What you’ll do:

1. Complete on-site and/or virtual inspections of personal and commercial claims.
2. Capture the scope of damages and quantify repair estimates to settle claims.
3. Reconcile and validate vendor estimates to ensure price and scope are appropriate.
4. Investigate by meeting with insureds, third parties, witnesses, and lawyers to obtain facts and information.
5. Review facts, policies, technical reports, fire marshal reports, case law, to make decisions on coverage, claim value, and negotiate/settle claims accordingly.
6. Provide exemplary customer service, keep related parties informed of the claims status, and work to bring claims to a successful resolution promptly.
7. Ensure data accuracy, issue payments to insureds, vendors, and other insurance companies.
8. Assist during Catastrophe situations within Canada.

What you’ll bring:

1. 2+ years of experience as an adjuster handling Personal Lines and Commercial Lines claims.
2. Strong background in Property Insurance and Customer Service.
3. Ability to scope damages and prepare repair estimates is preferred.
4. Good PC skills and adaptability to new technology – Hover experience is an asset.
5. Valid driver’s license.

What You’ll Get:

• Salary is determined by job-related knowledge, skills, experience, and internal equity.
• Rewards package including base salary, annual bonus eligibility, retirement savings, share plan, health benefits, wellness, and volunteer opportunities.
• Career development opportunities and support for professional education.
• Competitive vacation package with the option to purchase 5 extra days off per year.
• Programs focused on diversity, inclusion, and employee well-being.

Please note that we may use AI tools in our recruitment process. This is an existing position, posted internally and externally.

Aviva Canada provides accommodations for employees with disabilities. If you require accommodations upon starting employment, contact your Talent Acquisition Partner.

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