Call Center Representative

Cellular Sales; Riverview; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a motivated Call Center Representative to join their dynamic team. This full-time position offers a rewarding career path in a supportive environment, where your contributions directly impact customer satisfaction and business growth. You will engage with customers, follow up on leads, and provide essential product information, all while honing your communication and problem-solving skills. If you are passionate about technology and ready to take control of your career in a thriving atmosphere, this opportunity is perfect for you!

Qualifications

• High school diploma required; college degree preferred.
• Previous office experience and effective communication skills are essential.

Responsibilities

• Follow up on leads and handle customer inquiries via phone and text.
• Support sales force and generate store traffic to enhance market success.

Skills

Attention to Detail

Oral Communication

Planning and Organizing

Problem Solving

Written Communication

Education

High School diploma or GED

College degree (preferred)

Tools

Microsoft Office

Job description

Cellular Sales

Call Center Representative

Customer Service | Business Development

Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best?

We’re Verizon’s premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have a 30-year reputation for providing unmatched in-person customer experiences. We’re always expanding and looking for smart, driven, positive people to join our team of 7,000+.

JOB DESCRIPTION

Summary/Objective: Provide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity.

Essential Functions

1. Follow up on distributed leads
2. Generate store traffic and contribute to the market's success
3. Handle customer inquiries both by phone and text
4. Support sales force by generating sales leads
5. Follow communication scripts when handling different topics
6. Research required information using available resources
7. Provide customers with product and service information
8. Take feedback and criticism to improve productivity and character

Competencies

1. Attention to Detail: Taking responsibility for a thorough and detailed method of working.
2. Oral Communication: Shaping and expressing ideas and information in an effective manner.
3. Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
4. Problem Solving: Identifying problems and issues of varying complexities and finding effective solutions with few guidelines.
5. Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents.

Supervisory Responsibility: This position has no supervisory responsibilities.

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands: Must be able to sit for long periods of time. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

Position Type/Expected Hours of Work: This is a full-time position.

Travel: No travel is expected for this position.

Required Education and Experience

1. High School diploma or GED

Preferred Education and Experience

1. Previous office experience
2. Proficient in Microsoft Office
3. Knowledge of customer service principles and practices
4. Experience in a call center or customer service environment
5. Data entry and typing skills (including 10 key)

Essentials

• Positive attitude
• High school diploma or equivalent; college degree preferred
• Minimum two years of related work experience
• Effective communication skills
• Interest and understanding of technology products and services
• Business ownership mentality

Compensation

• The highest in the wireless industry