Work-At-Home Call Center Representative (Full-Time)

MCI, LC; British Columbia; Remote; CAD 35,000 - 50,000; Full time

Job summary

A leading provider of business process outsourcing seeks Customer Service Representatives in British Columbia. Candidates will handle inbound inquiries, troubleshoot issues, and ensure excellent customer experiences. Ideal applicants are energetic, dedicated, and possess strong communication skills, with benefits including medical and paid time off.

Benefits

Medical benefits

Dental benefits

Vision benefits

Paid time off

Qualifications

• Must be 18 or older.
• Reliable with good attendance.
• Ability to troubleshoot and follow up on issues.

Responsibilities

• Listen to customers and resolve issues.
• Use systems to manage accounts.
• Achieve first call resolution through problem-solving.

Skills

Communication skills

Conflict resolution

Customer-oriented attitude

Interpersonal skills

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows

Job description

We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing for commercial and public sector support roles. In this position, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with products, and represent some of the most recognizable brands globally.

Position Responsibilities

What does a Work at Home Contact Center Representative do?

This role involves supporting customer service, technical support, and sales interactions. You will interact with hundreds of customers weekly to resolve issues, promote products, and ensure an excellent customer experience. Success in this role requires confidence, engagement, teamwork, and a positive attitude.

• Listen to customers, understand needs, and resolve issues
• Use systems to manage accounts
• Recognize and apply sales opportunities
• Explain products and processes
• Escalate dissatisfaction appropriately
• Achieve first call resolution through problem-solving

Candidate Qualifications

Wonder if you are a good fit?

All positive, motivated, and confident applicants are encouraged to apply. Ideal candidates are energetic, dedicated, and eager to grow with our industry-leading training.

Qualifications include:

• Must be 18 or older
• High school diploma or equivalent
• Excellent communication skills
• Typing speed of 20+ WPM
• Basic knowledge of Microsoft Office and Windows
• Reliable with good attendance
• Ability to troubleshoot and follow up on issues
• Conflict resolution and negotiation skills
• Customer-oriented attitude
• Ability to multitask and adapt in a fast-paced environment
• Strong interpersonal skills

Conditions of Employment

• Authorized to work in the respective country
• Willing to undergo background/security checks and drug screening

Compensation and Benefits

We offer competitive pay, regular reviews, incentives, and benefits including medical, dental, vision, paid time off, and more. Full-time employees become eligible for benefits after 90 days, with options starting after 30 days.

Physical and Other Requirements

This is a sedentary role requiring sitting/standing for long periods, operating office equipment, and occasional movement around the office. Reasonable accommodations will be provided for qualified individuals.

Our Commitment to Diversity

We embrace diversity and are committed to an inclusive environment free from discrimination and harassment. All employment decisions are based on merit and qualifications.

About MCI

MCI is a leading provider of business process outsourcing, contact center, and IT services, recognized for rapid growth and industry leadership. We operate multiple facilities across North America and globally, employing over 10,000 professionals.

Disclaimer and COVID-19 Policy

This job description provides a general overview and is subject to change. We are committed to health and safety, implementing measures to prevent COVID-19 spread, including mask mandates where required.