Call Center Representative

Markz Global Consultant Inc.; Calgary; Remote; CAD 35,000 - 50,000; Full time

Job summary

A leading recruitment agency in Canada is seeking a Call Center Representative for a remote contract role. The representative will handle inbound and outbound calls, ensuring customer satisfaction through effective communication and problem-solving. Training will be provided, and successful candidates will be contacted for further steps.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and customer service orientation.

Responsibilities

• Handling inbound and outbound customer calls.
• Resolving inquiries and providing information about products or services.

Skills

Communication

Problem Solving

Multitasking

Customer Service

Adaptability

Tools

CRM systems

Call Center Software

Job description

Direct message the job poster from Markz Global Consultant Inc.

Director at Markz Global Consultant Inc.

Company Description

Markz Global is a leading recruitment agency based in Canada, specializing in providing top-tier call center agents for a variety of businesses. We specialize in the recruitment of talented call center agents for both inbound and outbound roles, ensuring that our clients receive the best-fit candidates who can excel in customer service, sales, technical support, and other call center-related functions.

Role Description

This is a contract remote role for a Call Center Representative. The role involves handling inbound and outbound customer calls, resolving inquiries, providing information about products or services, and maintaining customer satisfaction.

Qualifications

• Excellent verbal and written communication skills
• Strong problem-solving abilities and customer service orientation
• Ability to multitask, prioritize, and manage time effectively
• Familiarity with CRM systems and call center software
• Adaptability and resilience in a fast-paced environment

Training will be provided. Only successful candidates will be contacted for further steps.

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