Work-At-Home Call Center Representative (Full-Time)

MCI; Invermay; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading Business Process Outsourcing (BPO) company is seeking a full-time Work-At-Home Call Center Representative. This role involves handling customer inquiries, providing technical support, and ensuring customer satisfaction. Candidates should have a high school diploma, excellent communication skills, and a customer service orientation. Enjoy benefits such as paid training, health coverage, and flexible schedules in a supportive work environment.

Benefits

Paid Training

Paid Time Off

Medical

Dental

Vision

Life Insurance

Retirement

Flexible Schedules

Company Laptop

Casual Dress Code

Qualifications

• Must be 18 years or older.
• Typing speed of 20+ WPM.
• Reliable with good attendance.

Responsibilities

• Listen to customers, understand their needs, and resolve issues.
• Utilize systems and technology for account management.
• Recognize and act on sales opportunities.

Skills

Excellent communication skills

Customer service orientation

Conflict resolution skills

Ability to multi-task

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows OS

Job description

Work-At-Home Call Center Representative (Full-Time)

Join to apply for the Work-At-Home Call Center Representative (Full-Time) role at MCI.

Job Details

Position: Remote Customer Service Representative

Type: Full-Time, Hourly + Bonus

Benefits & Perks: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Flexible Schedules, Company Laptop, Daily Contests, Prizes, Casual Dress Code, Regular Raises

Overview

MCI is a leading Business Process Outsourcing (BPO) company providing tailored solutions to clients across various sectors. We are seeking nationwide work-at-home customer service, help desk, technical support, and sales representatives to support federal, state, and commercial clients. Responsibilities include handling inbound inquiries, troubleshooting basic technical issues, and assisting with product and service modifications. Candidates must complete an application on our careers page, including screening questions and a pre-employment test.

Responsibilities

• Listen to customers, understand their needs, and resolve issues
• Utilize systems and technology for account management
• Recognize and act on sales opportunities
• Explain products and processes to customers
• Escalate dissatisfaction appropriately
• Ensure first call resolution through effective problem solving

Candidate Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• Excellent communication skills
• Typing speed of 20+ WPM
• Basic knowledge of Microsoft Office and Windows OS
• Reliable with good attendance
• Customer service orientation, conflict resolution skills, ability to multi-task

Conditions of Employment

• Authorized to work in the country
• Willing to submit background/security and drug screening

Additional Information

We offer a supportive environment with opportunities for growth, recognition, and rewards. Employees enjoy benefits such as PTO, health coverage, retirement plans, disability and life insurance, career advancement, paid training, and a casual work environment. MCI values diversity and provides reasonable accommodations for disabilities. We are committed to equal opportunity employment.